Customer Experience Executive - Belfast Contact Centre

FHLB Des Moines; Belfast City District; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Hybrid / home working

Competitive Salary

Enhanced Annual Leave

Company Pension

Wellbeing Day

Learning & Development Programmes

STAR Award

Sysco Discounted Staff Purchase Scheme

Job summary

Sysco is expanding in Northern Ireland with a new Belfast facility and is seeking Contact Centre Executives to join the team. This role focuses on delivering excellent customer service, handling inquiries and orders, and maintaining strong relationships with customers.

The position offers hybrid/home working opportunities, a competitive salary, enhanced annual leave, a company pension, and a range of wellbeing and development programs to support career growth.

Qualifications

• Willingness to engage in conversations with customers to determine suitability of products.
• Credibility with customers and ability to build strong relationships.
• Motivated and driven to deliver on time for our customers.
• Excellent and accurate literacy and numeracy skills, attention to detail.
• Ability to work in a busy environment.
• Outstanding organisation skills and ability to prioritise work.
• Proactive approach to problem solving and issue resolution.
• Flexible with the ability to work across multiple shift patterns.

Responsibilities

• Act as the first point of contact with our customers through our contact channels, consistently displaying full ownership of customer requests.
• Increase our customer’s awareness of Sysco while working to ensure their relationship with us is strong.
• Constantly put the customer at the heart of everything you do.
• Process all customer enquiries, orders and general administration timely and accurately.
• Develop and maintain product knowledge of our products and the prices while also being market aware of our competitors.
• Liaise with and support our field-based Sales Representatives to ensure that customers' pricing and orders are processed timely and accurately.

Skills

Customer service

Communication

Organisation

Numeracy

Problem solving

Flexibility

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Salesforce

Job description

Sysco is expanding in Northern Ireland with a new Belfast facility and is seeking Contact Centre Executives to join the team. This role focuses on delivering excellent customer service, handling inquiries and orders, and maintaining strong relationships with customers.

The position offers hybrid/home working opportunities, a competitive salary, enhanced annual leave, a company pension, and a range of wellbeing and development programs to support career growth.