Customer Experience Coordinator - Hybrid Role

Radwell-International; Chesterton; Hybrid; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Hybrid work after probation

Private health insurance

Life insurance

25 days annual leave

Employee wellbeing programs

Job summary

Radwell International in Newcastle-under-Lyme is seeking a Customer Satisfaction Coordinator to support our busy Customer Relations team. You will deliver proactive service, track orders, resolve issues and help maintain high standards across our global operations.

The role offers hybrid working after probation, 25 days’ annual leave, private health and life insurance, and access to our benefits portal. Strong communication and organisation are essential to thrive in this fast-paced environment.

Qualifications

• 5 GCSEs A*-C including English (or equivalent).
• Experience in office-based customer service or order management.
• Strong attention to detail and accuracy when recording information.
• Excellent written and verbal communication across phone and email.
• Ability to collaborate with other departments to ensure customer satisfaction.
• Proficient computer skills; CRM experience a plus.

Responsibilities

• Expedite orders and track updates for customers.
• Record delays, discrepancies and cancellations accurately.
• Respond quickly to enquiries via phone and email in line with SLAs.
• Process returns, manage credits, repairs and warranty cases.
• Coordinate across teams across our global sites.
• Manage warranties and arrange evaluations, repairs, replacements.
• Follow up on returns and ensure proper closure.
• Resolve issues and escalate where needed to maintain satisfaction.
• Stay organised with inboxes and communications archive.
• Suggest improvements based on customer feedback.

Skills

Customer service

Order management

Attention to detail

Communication skills

Multitasking

Problem solving

Education

GCSEs A*-C including English or equivalent

Tools

CRM software

Job description

Radwell International in Newcastle-under-Lyme is seeking a Customer Satisfaction Coordinator to support our busy Customer Relations team. You will deliver proactive service, track orders, resolve issues and help maintain high standards across our global operations.

The role offers hybrid working after probation, 25 days’ annual leave, private health and life insurance, and access to our benefits portal. Strong communication and organisation are essential to thrive in this fast-paced environment.