Customer Experience Associate — Flexible Store Hours

Tesco Retail; Ilkeston; On-site; GBP 18,000 - 21,000; Part time

Job summary

Tesco is hiring a Store Colleague in the United Kingdom. This role focuses on delivering friendly, natural service and helping customers across store duties, from shelf replenishment to checkout and online order picking.

Roles start at 16 hours per week with options from 12 hours in some locations. Candidates must be over 18, and Tesco emphasizes inclusion, flexibility, and pride in great service.

Qualifications

• Providing friendly, natural service and getting to know your customers.
• Being confident with our products and services and offering help when needed.
• Providing flexible support across the store, including shelf replenishment, checkout service, online order picking, occasional delivery assistance, and general service and replenishment duties.
• Making customer focused decisions and completing key store routines.
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• To build rapport so customers leave having had a great experience.
• To use your initiative and make the right decisions for customers.
• To work well in a team and communicate openly, having fun, and celebrating success.

Responsibilities

• Providing friendly, natural service and getting to know your customers.
• Being confident with our products and services and offering help when needed.
• Providing flexible support across the store, including shelf replenishment, checkout service, online order picking, occasional delivery assistance, and general service and replenishment duties.
• Making customer focused decisions and completing key store routines.
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance.
• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• To build rapport so customers leave having had a great experience.
• To use your initiative and make the right decisions for customers.
• To work well in a team and communicate openly, having fun, and celebrating success.

Skills

Customer service

Teamwork

Communication

Job description

Tesco is hiring a Store Colleague in the United Kingdom. This role focuses on delivering friendly, natural service and helping customers across store duties, from shelf replenishment to checkout and online order picking.

Roles start at 16 hours per week with options from 12 hours in some locations. Candidates must be over 18, and Tesco emphasizes inclusion, flexibility, and pride in great service.