Customer Experience Associate

Blakemore Trade Partners

United Kingdom

Remote

GBP 17,000 - 21,000

Full time

43 hours ago
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Benefits offered by this job

Holiday leave
Staff discount
Pension scheme
Life insurance
Early pay access
Wellbeing support
Cycle to work
Long service awards
Free tea & coffee

Job summary

SPAR Burbage is seeking a dedicated Customer Team Member to support the store management team and create a positive customer experience. You will help maximise sales through excellent service, accurate till work, and by promoting offers within a busy SPAR store setting.

You will engage with customers, assist with product searches, and contribute to a clean, well-organised shop floor while following company policies.

Qualifications

  • Previous experience in a similar role is preferred.
  • Reliably follows instructions with excellent attention to detail.
  • Some understanding of retail legislative responsibilities and adherence.
  • Ability to contribute ideas for delivering exceptional customer service and driving the business.
  • Experience of using a ‘Challenge 25’ policy desirable.
  • Keen and enthusiastic approach to working both in a team and independently.
  • Previous cash handling experience is preferred but not essential.

Responsibilities

  • Greeting customers in a friendly and welcoming manner.
  • Answering customer inquiries about products and services and assisting customers in finding items.
  • Processing customer purchases efficiently and accurately at tills.
  • Upselling selected products and highlighting multi-buy offers to maximise sales.
  • Stocking shelves, checking deliveries, keeping the sales floor clean and organized.
  • Date checking, stock and price checks, promotional displays and other tasks as required.
  • Adhering to company policies and processes.

Skills

Retail experience
Attention to detail
Legislation awareness
Customer service ideas
Challenge 25 experience
Teamwork and independence
Cash handling

Job description

SPAR Burbage is seeking a dedicated Customer Team Member to support the store management team and create a positive customer experience. You will help maximise sales through excellent service, accurate till work, and by promoting offers within a busy SPAR store setting.

You will engage with customers, assist with product searches, and contribute to a clean, well-organised shop floor while following company policies.

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