Customer Experience Associate

Blakemore Trade Partners; United Kingdom; Remote; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Holiday leave

Staff discount

Pension scheme

Life insurance

Early pay access

Wellbeing support

Cycle to work

Long service awards

Free tea & coffee

Job summary

SPAR Burbage is seeking a dedicated Customer Team Member to support the store management team and create a positive customer experience. You will help maximise sales through excellent service, accurate till work, and by promoting offers within a busy SPAR store setting.

You will engage with customers, assist with product searches, and contribute to a clean, well-organised shop floor while following company policies.

Qualifications

• Previous experience in a similar role is preferred.
• Reliably follows instructions with excellent attention to detail.
• Some understanding of retail legislative responsibilities and adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business.
• Experience of using a ‘Challenge 25’ policy desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.

Responsibilities

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding items.
• Processing customer purchases efficiently and accurately at tills.
• Upselling selected products and highlighting multi-buy offers to maximise sales.
• Stocking shelves, checking deliveries, keeping the sales floor clean and organized.
• Date checking, stock and price checks, promotional displays and other tasks as required.
• Adhering to company policies and processes.

Skills

Retail experience

Attention to detail

Legislation awareness

Customer service ideas

Challenge 25 experience

Teamwork and independence

Cash handling

Job description

SPAR Burbage is seeking a dedicated Customer Team Member to support the store management team and create a positive customer experience. You will help maximise sales through excellent service, accurate till work, and by promoting offers within a busy SPAR store setting.

You will engage with customers, assist with product searches, and contribute to a clean, well-organised shop floor while following company policies.