Customer Experience Assistant

eTeach UK Limited; Pudsey; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading education provider is seeking a part-time Customer Experience Assistant to join their friendly team at the new Pudsey Sixth Form Campus. This role involves providing outstanding service and guidance to students and visitors, ensuring a positive customer experience. Ideal candidates will have customer service qualifications and experience, along with strong communication and IT skills. Flexibility for weekend work and a passion for helping students are key. Join our enthusiastic team and make a difference in our students' lives!

Qualifications

• Experience in a customer-focused role/environment.
• Knowledge of data protection and confidentiality requirements.
• Flexible working hours, including weekends.

Responsibilities

• Greet students, visitors, and stakeholders with a smile.
• Provide outstanding customer service through various contact methods.
• Guide students from application to enrolment.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

IT skills

Education

Relevant Customer Service qualification/training

Literacy and Numeracy at Level 2 or above

Tools

Microsoft Office

Google applications

Job description

This is a part‑time, reduced year role: 25 hours per week, 38 weeks per year.

We are seeking a Customer Experience Assistant to become part of our team at the new Pudsey Sixth Form Campus. We are a friendly and enthusiastic team with a passion for working with a diverse group of people to deliver an outstanding customer experience to our students, visitors, and stakeholders. You will be part of a constantly growing team of customer experience assistants working on a busy reception; no one day is the same. You will deal with a variety of enquiries including giving information and guidance to potential and current students to guide them to their chosen course and career path. We take pride in guiding our students on their journey to achieve their aspirations. Our perfect day is to see all our students start their college day with a smile and to have fun while they learn! We are a part of a 50+ strong Customer Experience, Student Recruitment Department and we are located in central Leeds with easy access to the train and bus station. Our customer experience teams are located at various campus sites across Leeds and are part of Luminate Education Group.

What you will do

• Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stakeholders.
• Provide outstanding customer service, information and guidance over several different contact facilities, including face‑to‑face, telephone, email and web chat that represents the Luminate brand.
• Provide information and guidance to current and potential students on their journey from application to enrolment.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take an active part in all college student recruitment related events such as open days and curriculum‑specific activities.
• Promote course‑specific curriculum programmes and activities.
• Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.

About you

• Relevant Customer Service qualification/training/experience.
• Experience of working in a customer‑focused role/environment.
• Good IT skills and knowledge of Microsoft Office/Google application.
• Knowledge of data protection and confidentiality requirements.
• Good communication skills.
• Good attention to detail and accuracy.
• Problem‑solving skills.
• Literacy and Numeracy at Level 2 or above.