Customer Experience Advisor - Fixed Term

Sage Global Services Limited; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Job summary

Sage Global Services Limited is seeking a Customer Experience Advisor for a fixed-term role to provide high-quality customer service. You will resolve queries, operate systems, and collaborate across departments, contributing to customer satisfaction and organizational learning. With flexible working options, this position offers great perks while supporting the Snag Revolution in fashion.

Benefits

50% off on all Snag products

Wellness app for mental well-being

Life insurance policy

Free access to 24/7 GP consultations

Pension scheme after 3 months

Private medical scheme after probation

Qualifications

• Advantageous experiences in Customer Experience.
• Comprehensive PC skills.
• Ability to manage schedules and meet targets.

Responsibilities

• Resolve customer queries effectively.
• Operate Snag systems for order tracking.
• Provide personable customer service.

Skills

Problem-solving

Professionalism

Organisational skills

Education

Experience in Customer Experience

Tools

Google Suite

Kustomer

Mintsoft

Shopify

Job description

Customer Experience Advisor - Fixed Term

• Full Time
• Customer Experience
• UK - Remote

We’re here to inspire people to be their own Snagging fashion trend by making clothing accessible to everyone. For far too long, we endured the discomfort of ill-fitting clothes, designed for a single body shape. But our bodies aren’t one shape; Every-body is beautifully different, and we love to celebrate this diversity.

We sold our first product in 2018 and what's transpired since has surpassed our wildest dreams. We're not just in the business of fashion; we're actively challenging the status quo and defying the oppressive grip of the fashion world. It's time to shatter the mould that has long beat down individuals based on their size, be it plus size, tall size, broad size, super size, or any size at all.

We've introduced dresses, leggings, swimwear, skirts, and a whole lot more! Our aim is to spread the joyous spirit of resistance, arming our community with not just fabulous clothes to fit everybody, but also the power of language, tools, and affirmations. It's all about flipping a triumphant two-finger salute to the fashion patriarchy and letting everyone express their authentic selves.

Reporting to: Team Leader - Customer Experience

Mission :

To provide exemplary customer service by resolving customer issues in a warm and personable manner.

To achieve our target of responding to all customers within a 24-hour window and reporting back on the trends so that we can learn as much as possible from our customer interactions.

Duties :

- Resolve Customer Queries effectively and efficiently

- Operating Snag systems – Generating Replacements, Arranging Refunds, Keeping Activity Logs, Tracking Orders, Reviewing Warehouse Status

- Liaising with colleagues across departments – communicate with warehouse, technical support or other colleagues to resolve customer issues.

- Ensure personable and individual customer service – respond to customers in your way to provide helpful, high-quality and bespoke customer service.

- Support CS team – assist fellow CS advisors with trickier queries and mentor newer colleagues

Requirements :

- Previous experience working in Customer Experience would be advantageous.

- Comprehensive PC skills, especially in use of Google Suite and other IT systems (preferably Kustomer, Mintsoft, Shopify).

- Problem-solving and understanding of when to escalate problems.

- Professional and organisational skills, with the ability to work from home, manage personal schedules and meet daily targets.

Details:

- Flexible Working Rota - Offering a choice of shifts within business hours, weekends are worked on rotation.

- Bank Holiday working (excluding Christmas and New Year)

- Work flexibly from home

- Fixed Term Role (6 Months) with potential for permanent position, based on performance

- Based in the UK, this role will only be eligible for applications within this region only.

• SNAG DISCOUNT CODE : 50% off on all Snag products
• PLUMM : a wellness app designed to support your mental well-being
• LIFE INSURANCE POLICY : In the unfortunate event of your passing, while working with Snag, this policy pays out three times your annual salary to your family
• WECARE : an app that provides free access to 24/7 GP consultations (video or call), life events counselling, financial and legal guidance and more.
• PENSION SCHEME : After 3 months period, you will be auto-enrolled in our pension scheme with Smart Pension
• PRIVATE MEDICAL SCHEME : After passing your probationary period, you will be able to sign up for a Private Medical Scheme. Our provider is AXA Health UK

So, are you ready to join the Snag Revolution?

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