Deputy Customer Experience Manager

Ambassador Theatre Group; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the live entertainment industry is seeking a Deputy Customer Experience Manager in Belfast. This role involves supporting the Customer Experience Manager in delivering exceptional hospitality and service standards in a renowned venue. This fixed-term contract offers a chance to be at the forefront of live performance management.

Responsibilities

• Assist the Customer Experience Manager to lead a strong Front of House operation.
• Ensure cost-effective and customer-focused service to high standards.
• Manage day-to-day activities in the theatre environment.

Job description

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Deputy Customer Experience Manager, Belfast

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Client:

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7070f9f904c2

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Deputy Customer Experience Manager (Fixed Term)

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

The Grand Opera House is the largest theatre in York at just under 1,000 seats. The Theatre was re-launched in October 2022 following significant investment in its bars, dressing rooms and seating. We host a varied programme from west-end touring musicals and plays to popular comedians and one night music gigs. We pride ourselves on delivering a gold-standard welcome to everyone that comes through our doors, whether that be audiences or Visiting Companies.

The Deputy Customer Experience Manager (DCEM) role is directly line managed by the Customer Experience Manager (CEM) and is responsible for supporting the CEM to lead a strong Front of House operation. You will assist in ensuring that a cost effective and customer focused range of services are consistently provided to the highest standards. Please note this is a fixed term contract of 6 months, with the possibility of extension.