Customer Experience Advisor - Contact Centre

Premier Estates Limited; London; On-site; GBP 28,000 - 30,000; Full time

Job summary

In dieser aufregenden Rolle als Customer Experience Advisor bei einem angesehenen Unternehmen haben Sie die Möglichkeit, Ihre Leidenschaft für den Kundenservice zu entfalten. Sie werden Teil eines dynamischen Teams, das sich der Bereitstellung von erstklassigen Dienstleistungen verschrieben hat. Diese Position bietet nicht nur ein wettbewerbsfähiges Gehalt, sondern auch zahlreiche Vorteile, darunter private Krankenversicherung, Urlaubstage und Unterstützung für die persönliche Entwicklung. Wenn Sie eine positive Auswirkung auf das Leben der Menschen haben möchten und in einem unterstützenden Umfeld arbeiten wollen, dann ist dies die perfekte Gelegenheit für Sie.

Benefits

Private Krankenversicherung

Lebensversicherung

25 Urlaubstage plus nationale Feiertage

Bezahlte Sabbaticals

Pensionsplan

Mitarbeiterunterstützungsprogramme

Qualifications

• Ausgezeichnete Kommunikationsfähigkeiten, sowohl mündlich als auch schriftlich.
• Fähigkeit, kreative Lösungen für Kundenprobleme zu finden.

Responsibilities

• Bereitstellung von herausragendem Kundenservice per Telefon und E-Mail.
• Kollaboration mit Teammitgliedern für eine nahtlose Serviceerfahrung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Teamarbeit

Education

Abschluss in einem relevanten Bereich

Job description

Customer Experience Advisor - Contact Centre

Head Office - Rendall & Rittner - 56 Duke of Wellington Avenue, Royal Arsenal, London, SE18 6SS

Ref 20425 Location Head Office - Rendall & Rittner - 56 Duke of Wellington Avenue, Royal Arsenal, London, SE18 6SS Employment type Full-Time Working pattern Other Salary £28,000 - £30,000 per annum Department Property Management Region Central London Closing date 21/02/2025 Description

Exciting Opportunity Alert! Join Rendall & Rittner as a Customer Experience Advisor!

Are you passionate about delivering exceptional customer service? Looking for a rewarding role with a company that truly values its employees? Rendall & Rittner, a leading Residential Leasehold Property Management company, is seeking a dedicated Customer Experience Advisor to join our team and elevate the experience of our residents.

If you’re ready for a challenge that offers growth, great perks, and a supportive team environment, this is the opportunity for you!

Position: Customer Experience Advisor

Location: Office-Based - 56 Duke of Wellington Avenue, Royal Arsenal, London, SE18 6SS

Working Hours: Monday – Friday, 37.5 hours per week (Shifts on a rotational basis between 8am – 8pm, including 1 in 4 Saturdays with a day off during the week)

Salary: £28,000 - £30,000 per annum

Contract: Permanent with excellent career growth opportunities!

Why Rendall & Rittner:

Award-Winning: Join an established and celebrated company known for delivering first-class property management services.

Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.

Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.

Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.

Health and Well-being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave.

Time Off: Enjoy 25 days of holiday plus national holidays.

Rest and Recuperation: Paid sabbaticals as a loyalty bonus.

Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.

Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.

Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.

What You'll Do:

As a Customer Experience Advisor, you will:

• Deliver outstanding customer service via phone and email, handling inquiries and resolving issues promptly.
• Maintain clear, empathetic communication, ensuring customers always feel heard and supported.
• Think creatively to solve customer problems and prevent potential issues from escalating.
• Collaborate with team members, ensuring a seamless service experience for our customers.
• Stay up to date on Rendall & Rittner’s services, using feedback to improve and enhance the customer experience.
• Participate in training sessions, continuously learning and evolving your skills to better serve our customers.
• Show strong verbal and written communication skills to articulate clear solutions.

Who We're Looking For:

• You are a customer-focused individual who strives to make a positive impact on people's lives.
• You have excellent communication skills, both over the phone and in writing.
• You're a problem solver, quick to think on your feet and come up with creative solutions.
• You thrive in a team environment, collaborating and sharing knowledge to achieve common goals.
• You’re passionate about providing a service that enhances satisfaction and builds lasting relationships.

How to Apply:

Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at 020 7702 0701 and mention the reference number "Ref #LI-MS1."

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.

Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!