Customer Experience Advisor

VEOLI; England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Parking facilities

Subsidised lunch

Company pension

Wellbeing resources

Job summary

Veolia is seeking a Customer Experience Advisor to join our team at Birchwood Park, Warrington. This FTC 6-month role is full-time (40 hours per week) and involves handling customer interactions by phone, email, and live chat, resolving queries and delivering outstanding service.

You’ll work within a supportive, fast-paced team and contribute to our mission of ecological transformation. We value adaptability, strong communication, and a proactive approach.

Qualifications

• Proven ability to prioritise and manage multiple inquiries.
• Excellent communication skills across channels (phone, email, chat).
• Strong organisational skills with attention to detail.

Responsibilities

• Handle inbound calls, emails and live chat to resolve customer queries.
• Build and maintain strong relationships with internal and external customers.
• Record interactions accurately and ensure data protection compliance.
• Promote Veolia products and services where appropriate.
• Collaborate with other teams to deliver timely resolutions for customers.

Skills

Customer service

Communication

Organisation

Teamwork

Problem solving

Education

GCSEs including Maths & English

Job description

Ready to find the right role for you?Salary: Competitive plus Veolia benefits and PensionLocation: Birchwood Park, WarringtonDuration: FTC 6 Months (With a possibility to extend or become permanent)Hours: 40 hours per week Monday - Saturday Including a min of 2 Bank Holidays per yearWhen you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.We're currently on the hunt for an amazing addition to our Customer Experience Team. If you're genuinely passionate about providing outstanding customer service, then we think you could be a perfect fit. In this role, you'll be handling customer interactions through various channels like phone, email, and live chat. Your main responsibilities will include addressing inquiries, resolving queries, and ensuring that every customer has a positive experience.This means being super flexible and comfortable with a wide range of tasks. Adaptability and a willingness to take on different activities are crucial here. Embracing the variety of tasks and thriving in a multi-skilled environment will be key to your success in this role.Don't worry though, you'll have plenty of support as part of our tight-knit team. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork and collaboration are absolutely essential. Sound good? We can't wait to hear from you!What we can offer you;25 days of annual leaveFacilities parking and subsidised lunchAccess to our company pension schemeStream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewardsDiscounts on everything from groceries to well known retailersAccess to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need toOne paid days leave every year to volunteer and support your communityOngoing training and development opportunities, allowing you to reach your full potentialStream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewardWhat will you be doing? The difference you’ll make;Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectivelyAlways putting our customers first and finding personalised solutions to meet their needsBuilding strong relationships with both internal and external customers to ensure we deliver the best serviceConstantly seeking ways to improve the customer experience and resolve any challenges they may faceKeeping up-to-date records and adhering to data protection regulations to ensure customer confidentialitySupporting the business by promoting Veolia's products and services to our customersEmbracing a curious and proactive attitude to continuously develop our knowledge and skillsWorking collaboratively with other teams to deliver timely resolutions for our customersBringing your best selves to work every day to achieve targeted growth and provide exceptional servicWhat we're looking for;We welcome applications from candidates who have minimal Customer Service and Administration experience, as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you.Our must-haves. What you’ll bring;Proven Ability to put the customer first, whether it's face to face or on the phoneAn ability to take the time to truly listen to customers and understand their needs, ensuring effective communicationEnjoy working as part of a team and thrive under pressure, with a flexible and can-do approachUse strong planning and organisational skills to deliver excellent serviceShow great interpersonal skills and pay attention to detail in everything we doBe proactive, adaptable, and always willing to go the extra mile for our customersHave a passion for personal and professional growth, and a commitment to exceeding expectationsBe open to a broad range of activities and able to adapt to changing business needsGood attention to detail, speed of typing, and a friendly telephone manner are essentialA basic understanding of business finance and customer profitability is importantBe proficient in using Google Office Applications and able to learn new systems quicklyTake initiative and have a genuine interest in going above and beyond for customersAt least 5 GCSEs grade C or above including Maths and English.Have the right to work in the UKWhat’s next?Apply today, so we can make a difference for generations to come.We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.