Customer Experience Administrator

London Square; Uxbridge; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Group Pension Scheme

Life Insurance

25 Days holiday

Free onsite gym (head office)

Free breakfast & lunch (head office)

Job summary

London Square is seeking a Customer Experience Administrator in London to support feedback programmes, coordinate surveys and manage data to drive service improvements.

You will produce reports, liaise with internal teams, and help maintain records while delivering high standards of service and accuracy.

Qualifications

• Experience in administrative, customer service, or coordination roles.
• Ability to manage multiple priorities and meet deadlines.
• High attention to detail and accurate record keeping.
• Excellent written and verbal communication with customers.
• Professional telephone manner and rapport-building over the phone.
• Proficiency in MS Office applications (Excel, Word, Outlook, PowerPoint).
• Ability to work independently and manage workload effectively.

Responsibilities

• Coordinate the administration and delivery of customer feedback and survey programmes across the business, ensuring activities are completed accurately and within agreed timescales.
• Manage the collection, processing and maintenance of customer feedback data, ensuring accuracy and compliance with procedures.
• Monitor survey activity, response rates and customer satisfaction results, escalating issues as needed.
• Conduct customer telephone outreach to support feedback collection and customer experience initiatives.
• Produce regular reports, data summaries and performance updates for insights and decision-making.
• Support analysis of customer feedback to identify trends and opportunities to improve the experience.
• Coordinate recognition initiatives linked to customer satisfaction performance and positive feedback.
• Administer customer and employee reward schemes in line with requirements.
• Maintain records in line with data protection policies.

Skills

Admin experience

Organisational skills

Attention to detail

Communication skills

Telephone manner

MS Office (Excel, Word, Outlook, Power

Independent worker

Customer-focused service

Tools

Excel

Word

Outlook

PowerPoint

Job description

At London Square, our success isn’t just about numbers – it’s about people, place and purpose. As a fast-growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life. Over the past two years, we’ve brought more than £2bn of capital into London living - and we’re only getting started. We are part of Aldar, the UAE’s leading real estate developer, investor, and manager. Together, we are committed to creating world-class developments, anchored in high quality design, sustainability, and outstanding customer service.

About the Role & Team

The Customer Experience Administrator supports the delivery of customer feedback and engagement programmes across London Square. The role is responsible for coordinating customer satisfaction activities, managing performance data and reporting, and providing administrative support that helps drive continuous improvement and a customer-focused culture across the business.

Key Responsibilities

• Coordinate the administration and delivery of customer feedback and survey programmes across the business, ensuring activities are completed accurately and within agreed timescales.
• Manage the collection, processing and maintenance of customer feedback data, ensuring accuracy, completeness and compliance with company procedures.
• Monitor survey activity, response rates and customer satisfaction results, escalating any issues or anomalies as appropriate.
• Conduct customer telephone outreach to support feedback collection and customer experience initiatives.
• Produce regular reports, data summaries and performance updates to support customer insight, business reporting and decision-making.
• Support the analysis of customer feedback, identifying trends and opportunities to enhance the customer experience.
• Coordinate recognition initiatives linked to customer satisfaction performance and positive customer feedback across the business.
• Administer customer and employee reward and incentive schemes in line with departmental requirements.
• Maintain accurate records and documentation, ensuring information is managed in accordance with company policies and data protection requirements.
• Build effective working relationships with internal stakeholders to support the successful delivery of Customer Experience objectives.
• Contribute to the continuous improvement of departmental processes, reporting practices and customer engagement activities.
• Provide general administrative support to the Customer Experience team and undertake any other duties commensurate with the role.

Key Skills and Experience

• Previous experience in an administrative, customer service, customer experience or coordination role.
• Organisational skills with the ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and a commitment to maintaining accurate records and data.
• Excellent written and verbal communication skills, with the confidence to communicate professionally with customers
• A professional and engaging telephone manner, with the ability to build rapport and communicate effectively with customers over the phone.
• Proficient in Microsoft Office applications, particularly Excel, Word, Outlook and PowerPoint.
• Ability to work independently, use initiative and manage workload effectively.
• A customer-focused approach with a genuine commitment to delivering excellent service.

What’s in it for you?

Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits.

• Competitive compensation package and discretionary bonus.
• Group Pension Scheme and Life Insurance.

• 25 Days holiday plus bank holidays including a holiday trading scheme and long service days

In addition to these core benefits, we offer other benefits which may result in tax or money savings. Some of these include:

• Bupa Employee Assistance

• Virtual GP Service

• Salary sacrifice scheme for electric vehicles

• Cycle to Work

• Gym Membership corporate discounts

• Health Cash Plan

• Perkpal (shopping discounts)

• Tech Scheme

• Payroll Giving
• Free onsite gym (head office)
• Free breakfast & lunch (head office)

Our Commitment

Our success is driven by our people. We’re an energetic, entrepreneurial business where ideas are backed, responsibility comes early, and everyone plays a part in shaping what we build and how we work. As we grow, we’re looking for talented people who want to help make London a better place to live and who want to grow with us.

London Square are proud to be an equal opportunities employer.

At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review ourprivacy policy Privacy Policy & Cookies | London Square.