Customer Excellence Training Lead

The Travel Chapter; Rawridge; On-site; GBP 28,000 - 38,000; Full time

Job summary

The Travel Chapter is seeking a Customer Excellence Trainer to join our team and develop our people while supporting performance across our Customer Service function. This is a varied, hands-on role involving training, onboarding, coaching and supporting quality standards across multiple teams.

This is a 100% office-based role, with travel to other office locations required. You’ll work closely with Team Managers and stakeholders to help our people build their skills, confidence and capability,

Qualifications

• Experience in training, coaching or customer service development
• A genuine passion for helping people learn and grow
• Strong communication and relationship-building skills across levels
• Proactive mindset with ability to drive improvements
• Ability to deliver engaging training in multiple formats
• Experience working across teams and locations
• Highly organised with competing priorities

Responsibilities

• Deliver engaging onboarding and training for new starters
• Support ongoing development of Customer Service Advisors and Team Managers
• Coach and support performance improvement with managers
• Maintain quality standards through feedback and calibration sessions
• Create and update training materials and learning resources
• Drive continuous improvement by identifying development opportunities
• Collaborate across teams and locations to ensure consistent standards and customer experiences

Skills

Training

Coaching

Communication

Relationship-building

Organisational-skills

Customer-service

Job description

The Travel Chapter is seeking a Customer Excellence Trainer to join our team and develop our people while supporting performance across our Customer Service function. This is a varied, hands-on role involving training, onboarding, coaching and supporting quality standards across multiple teams.

This is a 100% office-based role, with travel to other office locations required. You’ll work closely with Team Managers and stakeholders to help our people build their skills, confidence and capability,