Customer Engagement Officer

Stockport Homes Group; Stockport; On-site; GBP 28,000 - 36,000; Full time

Job summary

Stockport Homes Group is recruiting two fixed-term maternity cover positions for 12 months for a Customer & Community Engagement Officer. One full-time (37 hours) and one part-time (22.5 hours) post.

You will champion tenant and resident engagement, shaping services to reflect their views, design inclusive participation activities, build partnerships, and support community groups to thrive across our neighbourhoods.

Qualifications

• Excellent communication skills across diverse audiences.
• Ability to build rapport with people who may not currently engage.
• Experience of analysing feedback and identifying themes.

Responsibilities

• Design and deliver inclusive participation activities.
• Build strong partnerships with communities and partners.
• Support community groups to thrive in neighbourhoods.
• Champion tenant engagement and ensure views influence services and priorities.

Skills

Communication

Stakeholder engagement

Data analysis

Job description

We are recruiting for two fixed-term maternity cover positions for a period of 12 months:

x1 Full-Time post (37 hours per week)

x1 Part-Time post (22.5 hours per week)

Are you passionate about giving customers a voice and shaping services that truly make a difference? Join Stockport Homes Group (SHG) as a Customer & Community Engagement Officer and help us deliver our Customer Voice and Influence Strategy.

In this role, you'll champion tenant and resident engagement, ensuring their views influence our services and strategic priorities. You'll design and deliver inclusive participation activities, build strong partnerships, and support community groups to thrive, creating positive outcomes across our neighbourhoods.

You'll bring a strong understanding of excellence in tenant participation and the Tenant Influence and Accountability regulatory standard, along with proven ability to collaborate effectively with colleagues, partners, and stakeholders to create meaningful outcomes.

Skilled at engaging and building rapport with people, especially those who may not currently engage, you'll have excellent communication skills and the ability to produce clear, concise, and engaging content for diverse audiences.

You'll be confident in analysing and interpreting feedback, identifying themes, and presenting insights that inform decision-making. A proactive team player, you'll manage multiple tasks and projects simultaneously while maintaining a commitment to equality, diversity, and inclusion.

While a driving licence and car aren't essential for this role, some community work is involved, so you'll need to be able to travel easily within the area.

The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions.

The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on [e-mail].