Customer Engagement Executive

JR United Kingdom; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Sales Administrative Support Specialist, where your expertise in sales administration and digital tools will play a pivotal role in enhancing customer engagement and supporting marketing initiatives. This dynamic position offers a chance to contribute to a revolutionary online training platform dedicated to improving educational outcomes. With a hybrid working model and an initial 9-month contract, you will be part of a passionate team that values diversity and innovation. If you thrive in a fast-paced environment and are committed to delivering exceptional member experiences, this opportunity is perfect for you.

Benefits

25 Days Annual Leave

Bank Holidays

Hybrid Working Model

Qualifications

• Proven experience in sales administrative roles, preferably in Education or EdTech.
• Strong skills in using digital tools and CRM systems.

Responsibilities

• Handle emails and calls related to legacy subscriptions, providing top-tier support.
• Manage administrative tasks efficiently, including data entry and document management.

Skills

Sales Administration

Digital Proficiency

Customer Engagement

Attention to Detail

Interpersonal Skills

Tools

CRM Systems

Microsoft Office Suite

Job description

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We are looking for the next person to join the Leadership Matters team supporting across the areas of sales administration, customer engagement, marketing and content creation.

An initial 9 month contract is on offer however there is the possibility of a permanent role for the right applicant.

• 25 Days Annual Leave + Bank Holidays
• Initial 9 Month Contract
• Hybrid Working Model
• July 1st 2025 Start

The Company

Leadership Matters is an award-winning online training platform which drives leadership development in schools. Our suite of diagnostic tools and resources have been designed to help improve the educational outcomes of all children by empowering leaders in education.

With over 22,000 school leaders currently using Leadership Matters our ambition is that all leaders in all schools have access to this revolutionary platform

Leadership Matters strives for a more inclusive work environment which attracts a diverse group of applicants and signals our commitment to celebrate and promote diversity. We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnership.

The Role

We are seeking an adept Sale Administrative Support Specialist with a strong track record in sales administration, and digital proficiency to join our team. This role is pivotal in providing comprehensive support to the sales and customer support teams while also contributing to marketing endeavours. The ideal candidate should possess a keen attention to detail, self-motivation, and a diligent approach to administrative responsibilities.

If you are a motivated sales administrative professional with a meticulous approach to tasks and a passion for providing excellent member experiences within the Education, EdTech, and online training fields, we encourage you to apply and play a crucial role in supporting our sales, customer support, and marketing efforts.

Key Responsibilities

• Legacy Subscription Support: Handle emails and calls related to legacy Leadership Matters subscriptions, providing top-tier customer support.
• Manage and organise administrative tasks efficiently, including data entry, document management, and maintaining accurate records.
• Proactively engage with members via various communication channels, resolving queries, and ensuring a high level of member satisfaction.
• Contribute to upselling efforts by maintaining accurate member information, identifying renewal opportunities, and providing relevant insights.
• Assist in coordinating marketing activities, including event planning, promotions, and digital campaigns.

Skills, Knowledge & Experience

• Proven experience in sales administrative roles, preferably within the Education, EdTech, or online training sectors within the UK.
• Familiarity with online training platforms.
• Strong skills in using digital tools, CRM systems, and Microsoft Office Suite.
• Exceptional attention to detail and the ability to maintain accurate records and reports.
• Able to work independently, prioritize tasks, and meet deadlines while maintaining a high standard of work.

Personal Characteristics

• A genuine enthusiasm for delivering an outstanding member experience, ensuring their needs are met promptly and effectively
• Excellent interpersonal and communication skills
• A passionate commitment to the provision of a high-quality learning experience
• High degree of initiative, accuracy, efficiency, and rigorous attention to detail
• Able to work independently, prioritize tasks, and meet deadlines while maintaining a high standard of work.
• Able to work under pressure and meeting competing deadlines
• Solution focused and objective in approach

This is an opportunity to grow alongside one of the most innovative and exciting companies in this space.

You will have an unparalleled opportunity to contribute to the overall direction of a company that is set to define future professional standards in the education sector.

If you would like to apply to be part of the Leadership Matters team, please send your CV with a cover letter to [emailprotected]