Customer Development Representative

Cornerstone VC; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the marketing sector is seeking a proactive sales individual to drive account growth. The ideal candidate will blend direct sales experience with empathy and a strong desire to learn about client challenges. This role offers direct connection with customers and progression opportunities in a fast-paced environment.

Qualifications

• 1-2 years of experience in sales or account management.
• Understanding of marketing challenges is a plus.
• Willingness to learn and adapt is crucial.

Responsibilities

• Identify upsell and cross-sell opportunities within existing accounts.
• Build genuine connections for account expansion.
• Map accounts and develop strategies to address gaps.
• Convey customer feedback to product teams.

Skills

Direct sales experience

Commercial acumen

Energy

Empathy

Positive attitude

Job description

What we do

Passionfruit is the world’s fastest-growing marketing freelancer platform, having raised $13.3m across seed and Series A rounds from top VCs in Europe and the US. Our goal is to create a sustainable and rewarding alternative to full-time work by offering a platform where anyone can work, learn, and earn as a freelancer. For many, freelancing is a difficult and unpredictable career choice, often leading back to full-time employment. Passionfruit aims to change that, making freelancing a viable long-term option for those who want it.

Client wise - we are focused on transforming how businesses manage talent, specifically in marketing departments, which currently rely on expensive agencies or full-time hiring. Both options are problematic: agencies are costly and often unreliable, while full-time hiring is stalled after continual layoffs. Passionfruit provides a third solution - an agile talent layer that allows businesses to plug in specialist freelance marketing talent as needed. This approach is more efficient and impactful, helping businesses build teams with the exact skill sets they require. As we continue to grow, our challenge is to expand our reach and become a critical partner for brands across the USA and UK/Europe.

Key Responsibilities

• Revenue Growth: Proactively identifying and executing upsell and cross-sell opportunities within our existing accounts.This can involve outreach by any means necessary such as cold calling, face-to-face meetings, gifting, email campaigns etc.
• Building Genuine Connections: Once you've engaged an expansion opportunity it is vital that you build genuine connections in order to continue further account expansion. You need to become the go-to marketing expert for our ICP.
• Account Mapping and Reporting: A large part of this role will involve knowing where the gaps lie in our accounts and building out a plan to fill them. This means being numerically but creatively driven always.
• Bringing Customer Voices to Life: Be the bridge between what customers are asking for and what our product team is building. Share stories, feedback, and insights that help shape improvements customers will love.

Who you are

• Some experience in direct sales roles (1-2 years max) either outbound or account management is required.
• Marketing knowledge is a nice to have. As long as you have an understanding of commercial acumen, we're firm believers that your enthusiasm and energy will drive the rest
• High charisma, energy and a positive attitude
• A commercially driven empath who genuinely cares about our mission.
• Malleable to change and being comfortable with adapting work to what is most effective month on month
• A lifelong learner who wants to be around and be coached by the best in the game
• You love learning about marketing leaders challenges - intricately learning the nuances and challenges your clients face and how Passionfruit can uniquely solve for it
• Keen to progress and grow within the company, with clear pathways to a senior commercial positions available

What a Passionfruiter looks like:

• High energy and ‘get up and go’ attitude - enjoys keeping up with the pace and energetic environment of a fast moving startup
• Intelligent thinker, exhibiting high IQ as much as EQ - always thinking outside of the box with an empathy led approach
• Comfortable getting uncomfortable - adapting quickly to challenges and changing landscapes
• A lifelong learner - going out of your way to find coaching and learning opportunities

Working hours and location

Location: London, Chancery Lane

Hours: 9-6pm

For more information or to apply to this role please contact [e-mail]