Customer Development Manager

Infuse Financial; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Infuse Financial recherche un Customer Development Manager pour rejoindre son équipe au sein de Londres. Ce rôle impliquera de maintenir et de développer la position sur le marché à travers la gestion de clients clés, avec l'objectif principal d'optimiser la dépense des clients et de construire des relations solides grâce à une approche centrée sur le client.

Qualifications

• Expérience en gestion des comptes clients est un atout.
• Compétences en communication et en développement des relations nécessaires.
• Capacité à travailler en équipe et gérer des indicateurs de performance.

Responsibilities

• Gérer les comptes clients d'une valeur de £3m avec un KAM.
• Maximiser le budget client en identifiant des produits associés.
• Mettre en œuvre des cycles d'appels efficaces adaptés aux besoins des clients.

Skills

Customer-centric decision-making

Teamwork

Gap analysis

Communication

Job description

Company Profile

The Company is a leading supplier of innovative packaging solutions, offering the largest range of quality packaging and office supplies. The company is now looking for a Customer Development Manager to join their team.

Title: Customer Development Manager

Salary: Circa £30,000

Purpose Of Job

Customer Development Managers are part of the Large Customer Development (LCD) Sales team, responsible for maintaining, defending, and growing our market position. The role involves jointly managing accounts worth around £3m alongside a field-based key account manager. This portfolio includes approximately 160 A+, A, and B accounts, 60 large potential accounts from our CDE customer base, and 30 new accounts.

The purpose of the Customer Development Manager role is to proactively maximize customer spend within their region by identifying linked or associated products (gap analysis) and to maximize the value-added benefits of working with the company as their sole packaging and workplace supplier. This is achieved by working with their KAM to create and implement effective call and visit cycles tailored to individual customer needs. The role emphasizes customer-centric decision-making, aiming to build loyalty and satisfaction through every interaction.

A Customer Development Manager will manage specified customers through agreed call cycles and support the KAM with order processing, quoting, and arranging visits where appropriate. Customer Development Managers and KAMs are accountable for the same region and are expected to succeed together.

Key Performance Indicators

• Regional Invoiced Sales
• Regional Invoiced Margin
• Account Retention Rate
• Call Cycle Compliance

Key Accountabilities

• Ensure all communication is honest, open, respectful, and centered on the customer’s needs.
• Identify and maintain a call cycle that defends and develops market position to capitalize on growth opportunities within the region.
• Prioritize customer needs when setting call and visit cycles, working closely with the regional KAM to develop and adjust these cycles as needed.
• Maintain acceptable levels of customer retention and development, ensuring margin is managed effectively.
• Map out and maintain call cycles tailored to customer requirements, maximizing potential and building long-term relationships.
• Demonstrate teamwork by sharing best practices and providing constructive feedback within the wider sales team.
• Build relationships with internal stakeholders, including Operations, Finance, and the product, planning, and purchasing teams, to meet and manage customer expectations effectively.
• Drive personal development and build relationships with other sales team members to enable team success.