Customer Development Intern - Ecommerce

Colgate-Palmolive Company; South Nutfield; On-site; GBP 13,000 - 20,000; Full time

Benefits offered by this job

Learning & Development opportunities

Global exposure

Cross-functional exposure

Job summary

Colgate-Palmolive Company invites you to join its Surrey-based internship in the UK sales team. You will learn to analyze retailer data, support customer development, and contribute to cross-functional projects while gaining hands-on experience with Atlas forecasting.

You will collaborate with Marketing, Finance, Customer Service, and Logistics, supporting in-store and online promotions and tracking performance metrics to drive commercial outcomes.

Qualifications

• University degree with a 2:1 classification or above.
• Strong analytical skills with a customer focus and proactive approach to problem-solving.
• Eye for detail and comfortable working with numbers, metrics and spreadsheets; familiarity with Excel / Google Sheets (like pivot tables and VLOOKUPs) and PowerPoint / Slides.
• A positive, proactive, and "can-do" attitude towards achieving objectives and learning new things.
• Cross-Organisational Collaboration and stakeholder management.

Responsibilities

• Nurture Customer Relationships by gathering and looking into sales analytics, sharing observations.
• Connecting with internal and external networks within retail accounts, helping to align on business plans that deliver against sales objectives.
• Customer Support as an accessible point of contact for routine inquiries as you grow into a product expert.
• Data & Analytics by pulling weekly updates from retailer data, websites, price scraping tools, and internal reports.
• Promotional Reviews to analyze past promotions and events for future improvement.
• Market Observations to spot areas for improvement across sales and marketing and collaborate on ideas to close gaps.
• Digital Shelf Optimisation to track key eCommerce measures like out of stock rate, search rankings, content visibility.
• Administrative tasks like invoices, new line forms, promotional nominations, and price files.
• System Champion using Atlas for forecasting and tracking sales progress and spend.
• Meetings participation and Project Support across the team.
• Cross-Functional Exposure with Marketing, Finance, Customer Service, and Logistics.
• Event Support at trade shows and consumer events when needed.

Skills

Analytical skills

Customer focus

Problem solving

Cross-functional collab

Stakeholder management

Attention to detail

Excel

Google Sheets

PowerPoint

VLOOKUPs

Education

Degree 2:1+

Tools

Atlas System

Excel

Google Sheets

PowerPoint

Job description

No Relocation Assistance Offered

Job Number #176058 – Surrey, England, United Kingdom

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous— we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Location: Woking, UK

Reporting to: eCommerce Customer Development Manager

Contract: 12 months

Why Begin Your Career with Hill's Pet Nutrition?

Learning & Development Opportunities: You will have the chance to nurture your commercial mindset and develop new skills. By collaborating with our friendly, cross-functional teams, you will gain valuable exposure to how a local market operates.

Growth & Variety: Operating in a vibrant, collaborative environment, you will play a meaningful role in supporting our day-to-day business performance while gaining a sense of personal ownership over your projects.

Global Exposure: You will get to work alongside trusted global brands and see how international strategies come to life, opening up exciting pathways for your future career.

Our Purpose: Every day, we work together to help enrich and lengthen the special relationships between people and their pets.

Job Purpose

This internship is designed to be a welcoming and enriching stepping stone into the professional world. Working within an industry-leading pet-food manufacturer, you will discover the inner workings of modern sales and account management.

In this supporting role, you will act as a helping hand to our Customer Development Team as they work toward their commercial goals. By learning to turn daily insights into helpful recommendations, you will become a valued member of the team, assisting in strengthening important customer relationships and reaching our collective milestones.

Main Responsibilities

Nurturing Customer Relationships

Insights & Learning: Help the Hill's team and our retail partners by gathering and looking into sales analytics, sharing helpful observations along the way.

Connecting with Others: Assist in building internal and external networks within retail accounts, helping to keep everyone engaged and aligned on business plans that ultimately deliver against sales objectives.

Customer Support: Act as an accessible point of contact for routine customer inquiries as you gradually grow into a knowledgeable product expert.

Team & Operations Support

Data & Analytics: Help the wider Customer Development team by pulling together weekly updates from a variety of interesting sources, such as retailer data, websites, price scraping tools, and internal reports.

Promotional Reviews: Assist the team in looking at how past promotions and events performed so we can learn what works best for the future.

Market Observations: Learn to spot areas for improvement across the core sales and marketing principals and collaborate on ideas to help close those gaps.

Digital Shelf Optimisation: Help track leading performance measures like out of stock rate, search rankings, content and product visibility for key eCommerce customers.

Essential Administration: Keep our daily operations running smoothly by assisting with administrative tasks like invoices, new line forms, promotional nominations, and price files.

System Champion: Become the team’s planning and forecasting expert using the Atlas system. You will learn to comfortably navigate the system to help track sales progress and commercial spending.

Meetings: Join and contribute to internal and customer meetings whenever the opportunity arises.

Project Support: Practice your communication skills by helping to coordinate and guide various ad-hoc projects across the team.

Cross-Functional Exposure: Seize the opportunity to work alongside Marketing, Finance, Customer Service, and Logistics, gaining a well-rounded view of how a business grows together.

Event Support: Lend a helping hand at trade shows and key consumer events from time to time.

Travel Requirements

Joining the team for national sales meetings 2 to 3 times a year.

Attending occasional customer meetings as needed (UK based).

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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Qualifications

University degree with a 2:1 classification or above

Strong analytical skills with a customer focus and proactive approach to problem-solving

Eye for detail and comfortable working with numbers, metrics and spreadsheets; familiarity with Excel / Google Sheets (like pivot tables and VLOOKUPs) and PowerPoint / Slides

A positive, proactive, and "can-do" attitude towards achieving objectives and learning new things.

Cross-Organisational Collaboration and stakeholder management

Works effectively across functions, channels and categories to align priorities, solve problems, optimise resources and drive efficient execution