Customer Development and Retention Specialist

Zipwater; Dereham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in advanced drinking water solutions is looking for a Customer Development and Retention Specialist. The successful candidate will focus on account management, sales growth, and maintaining customer relationships, contributing to sales targets in a dynamic environment. This role offers career progression within a market-leading organization, alongside attractive perks such as additional annual leave and employee discounts.

Benefits

25 days annual leave plus the option to buy additional holiday days

Enhanced maternity, paternity and grandparent leave

Life Assurance

Company seasonal events

Market leading company pension

Employee rewards and discounts through Perks at Work

Culligan product discounts

Opportunities for career progression across the wider Culligan Group

Option to join Health Care Cash Plan

24/7 access to Employee Assistance Programme through Health Assured

Qualifications

• Ability to manage multiple accounts simultaneously.
• Strong with objection handling and negotiating skills.
• Comfortable managing data and nurturing leads.

Responsibilities

• Support business growth through retaining and selling to key accounts.
• Maintain customer account information and resolve queries.
• Work towards achieving key performance indicators (KPIs).

Skills

Negotiation

Problem Solving

Customer Relationship Management

Sales Growth

Tools

Salesforce

Job description

Zip Water is a global leader in providing advanced drinking water solutions, including filtered boiling, chilled, and sparkling water.

As the Customer Development and Retention Specialist you will support the growth of the business within the current customer base and potential new customers.

Your day to day focus will be selling to, retaining and growing revenue under management within the key and direct to end user accounts, as well as managing client queries with the assistance of the Customer Experience team.

If you have a proactive mindset and the ability to manage multiple accounts simultaneously this could be the role for you!

The development of a prospect into a larger opportunity is also a vital element of the role.

• Contribute to the delivery of both the quarterly and annual sales target and build our future revenue stream
• Maintain and grow new and existing business relationships
• Work towards your Key Performance Indicators (KPI) and demonstrate an understanding of how you will achieve these in your 1-1 reviews
• Plan efficiently and organise your time to ensure you achieve expected sales outcomes
• Work effectively and flexibly to support other team members to meet targets across the full portfolio of products and services
• Maintain customer account information by recording all activity, data, and issues on the CRM system (Salesforce)
• Work with internal teams to ensure all customer queries are resolved seamlessly by Zip
• Site visits and Prospecting – to become familiar with carrying out site surveys on occasion to ensure a high first-time installation rate; this activity will be a shadowing role initially.
• Forecasting – To keep the Key account forecast file up to date in time for the weekly KA meetings to ensure an accurate forecast vs. target is maintained.

As the Customer Development and Retention Specialist you will be a strong negotiator and good with objection handling. You will be a natural problem solver, happy managing data and comfortable successfully nurturing leads and cases.

• 25 days annual leave plus the option to buy additional holiday days
• Enhanced maternity, paternity and grandparent leave
• Life Assurance
• Company seasonal events
• A market leading company pension
• Employee rewards and discounts through Perks at Work
• Culligan product discounts
• Opportunities for career progression across the wider Culligan Group
• Option to join Health Care Cash Plan
• 24/7 access to Employee Assistance Programme through Health Assured and well-being programs