Customer Development and Retention Specialist

Zip Water UK; Dereham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in IT Services, Zip Water UK, is looking for a Customer Development and Retention Specialist. This full-time position will focus on supporting business growth through customer account management, achieving sales targets, and collaborating with internal teams. The ideal candidate should excel in negotiation, problem-solving, and data management.

Benefits

25 days annual leave plus options to buy more

Enhanced parental leave policies

Life assurance and company events

Market-leading pension plan

Employee discounts and product offers

Career progression opportunities

Health Care Cash Plan

Employee Assistance Program

Qualifications

• Strong negotiator with the ability to nurture leads.
• Capable of handling objections effectively.
• Excellent problem-solving and data management skills.

Responsibilities

• Contributing to quarterly and annual sales targets.
• Maintaining and growing customer relationships.
• Achieving KPIs and planning sales activities effectively.
• Collaborating with internal teams to resolve customer queries.

Skills

Negotiation

Problem Solving

Data Management

Tools

Salesforce CRM

Job description

Customer Development and Retention Specialist

Zip Water UK is seeking a Customer Development and Retention Specialist to support business growth within existing customer accounts and new prospects. This full-time role involves selling, retaining, and expanding revenue, managing client queries with the Customer Experience team, and developing prospects into larger opportunities.

Responsibilities include:

• Contributing to quarterly and annual sales targets
• Maintaining and growing customer relationships
• Achieving KPIs and planning sales activities effectively
• Supporting team targets across products and services
• Recording activities on Salesforce CRM
• Collaborating with internal teams to resolve customer queries
• Site visits and prospecting, including site surveys
• Updating forecast files for key accounts

The ideal candidate is a strong negotiator, problem solver, and data manager, capable of nurturing leads and handling objections effectively.

Benefits include:

• 25 days annual leave plus options to buy more
• Enhanced parental leave policies
• Life assurance and company events
• Market-leading pension plan
• Employee discounts and product offers
• Career progression opportunities within the Culligan Group
• Health Care Cash Plan and Employee Assistance Program

Seniority level: Associate. Employment type: Full-time. Industry: IT Services and IT Consulting.