Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; West Midlands Combined Authority; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT solutions provider seeks a Desktop Support Engineer to join their growing Customer Support Function. The ideal candidate will investigate and resolve technical issues, communicate effectively, and possess solid knowledge of Office 365 and troubleshooting practices. An ability to work independently and within a team, backed by a relevant degree or certifications, is essential for this position.

Qualifications

• At least 3 years of experience in technical support or related fields.
• Fluency in English with effective communication skills.
• Experience with Office Setup & Deployment processes.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Develop technical and professional skills through training.
• Identify potential product defects and escalate appropriately.

Skills

Troubleshooting

Problem-solving

Communication

Interpersonal skills

Technical literacy

Organizational skills

Education

Bachelor’s degree in Computer Science

Relevant Microsoft Technology Certifications

Tools

Office 365

Windows OS

Job description

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Client:

Experis UK

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. The candidate should possess the following skills:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams using troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness to resolve customer issues.
• Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or related fields.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Experience with Office Setup & Deployment processes.
• Proficiency in Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), including troubleshooting and usage.
• Understanding of Office integration with Windows, third-party network shares/OS, mobiles, SharePoint, and OneDrive.
• Preferred additional skills include networking, communication protocols (FTP, HTTP), object-oriented programming, and technical literacy.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience in technical consulting or IT roles is preferred.