Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Lisburn; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT Solutions provider is looking for a Desktop Support Engineer to enhance its Customer Support team. The role involves troubleshooting technical issues, participating in skill development programs, and contributing to product improvement initiatives. Candidates should have a strong background in technical support, excellent problem-solving abilities, and effective communication skills, along with knowledge of Office 365 and relevant certifications.

Qualifications

• At least 3 years in technical support or a related field.
• Fluency in English is essential.
• Familiarity with networking protocols (FTP, HTTP).

Responsibilities

• Own and resolve customer technical issues.
• Collaborate within teams to troubleshoot problems.
• Develop technical skills through training.

Skills

Problem Solving

Troubleshooting

Communication

Interpersonal Skills

Technical Literacy

Organizational Skills

Education

Bachelor’s degree in Computer Science

Tools

Office 365

Job description

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Client:

Experis UK

Location:

Lisburn, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

6

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The candidate should possess the following skills:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams using troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness programs.
• Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or related fields.
• Excellent problem-solving and troubleshooting abilities.
• Strong knowledge of Office 365 technology.
• Experience with Office Setup & Deployment processes.
• Knowledge of Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), including troubleshooting and usage.
• Understanding of Office integration with Windows, third-party network shares/OS, mobiles, SharePoint, and OneDrive.
• Additional desirable skills include:
• Networking skills and familiarity with protocols (FTP, HTTP, etc.).
• Object-oriented programming.
• Technical literacy and hands-on experience.
• Ability to work independently and in teams.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications:

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or related fields.
• Experience in technical consulting or IT roles is preferred.