Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; City of Edinburgh; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer to enhance their Customer Support Function in Edinburgh. The role involves resolving technical issues, collaborating across teams, and further developing technical skills. Candidates should have 3+ years of experience, strong knowledge of Office 365, and excellent problem-solving capabilities. Relevant Microsoft certifications and a degree in IT are preferred.

Qualifications

• 3+ years of experience in technical support or related fields.
• Fluency in English with strong communication skills.
• Experience with Office 365 deployment processes.

Responsibilities

• Owning, investigating, and resolving customer technical issues.
• Participating in peer communities and sharing knowledge.
• Identifying product defects and escalating for improvements.

Skills

Problem-solving

Technical Support

Troubleshooting

Communication

Interpersonal Skills

Networking Skills

Education

Bachelor's degree in Computer Science or related fields

Relevant Microsoft Technology Certifications

Tools

Office 365

Office core applications (Word, Excel, etc.)

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Experis UK

Location:

Edinburgh, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. Responsibilities include:

• Owning, investigating, and resolving customer technical issues, collaborating within and across teams, and utilizing troubleshooting tools and practices.
• Participating in peer communities and sharing knowledge where appropriate.
• Developing technical and professional skills through training and readiness.
• Identifying potential product defects and escalating appropriately to aid product improvements.
• Communicating fluently in English.
• Exhibiting strong communication and interpersonal skills.
• Having 3+ years of experience in technical support or related fields.
• Possessing excellent problem-solving and troubleshooting skills.
• Having strong knowledge of Office 365 technology and Office setup & deployment processes.
• Proficiency in Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
• Understanding Office integration with various platforms such as Windows, network shares, mobiles, SharePoint, and OneDrive.

Additional desirable skills include:

• Networking skills and familiarity with communication protocols (FTP, HTTP, etc.).
• Object-oriented programming experience.
• Technical literacy and hands-on experience.
• Ability to work independently and within a team.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or related fields.
• Technical consulting or IT experience is a plus.