Customer Delivery Manager

Computacenter; Greater London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a vibrant and forward-thinking community as a Customer Delivery Manager, where you will lead service delivery for major clients. This role offers the chance to work in a dynamic environment, fostering collaboration and innovation. You'll be responsible for ensuring performance and satisfaction targets are met while managing risks and building strong relationships with customers. With a focus on continuous improvement, your contributions will shape the services that keep clients thriving. This is an exciting opportunity to make a real impact in a supportive team that values your insights and creativity.

Qualifications

• Experience in managing service delivery for major customers.
• Strong leadership and relationship-building skills.

Responsibilities

• Lead and support teams across multiple service lines.
• Monitor service performance and drive continuous improvement.

Skills

Stakeholder Management

Team Leadership

Communication Skills

Data Analysis

Service Delivery Management

Curiosity and Creativity

Education

ITIL v4 Foundation

Tools

ServiceNow

ITSM Remedy

Excel

PowerPoint

Job description

Direct message the job poster from Computacenter

Life on the team

Join a vibrant, forward-thinking community of Customer Delivery Managers who are passionate about delivering excellence. At Computacenter, you'll be part of a supportive Delivery Leadership team, working in a dynamic environment where collaboration and innovation go hand in hand. Whether you're leading virtual teams or liaising directly with key stakeholders, you'll play a vital role in shaping and supporting the services that keep our customers thriving. Expect variety, challenge, and the opportunity to make a real difference—every single day.

What you'll do

As a Customer Delivery Manager, you’ll take charge of service delivery for one or more major customers. You’ll ensure we meet (and exceed!) performance, quality, and satisfaction targets—while keeping a sharp eye on contractual and financial success.

Here’s how you’ll make an impact:

• Lead, inspire, and support both direct and virtual teams across multiple service lines
• Build strong relationships with customers, ensuring we're always aligned to their evolving needs
• Monitor and report on service performance, driving continuous improvement
• Identify and manage service risks, issues, and opportunities
• Collaborate with internal and external partners across a supplier ecosystem
• Actively contribute to account strategy, communications, and people development plans
• Support on-call major incident management on a rota basis

What you'll need

We’re looking for someone who’s more than a manager—you’re a motivator, collaborator, and trusted advisor.

To thrive in this role, you’ll bring:

• A team-first mindset with a “One Customer, One Team” approach
• A collaborative and inclusive leadership style, with the ability to engage and inspire
• Strong stakeholder management skills and a flair for relationship-building
• Curiosity and creativity—always seeking better ways to add value
• Excellent presentation, communication, and data analysis skills
• ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy
• Confidence in Excel and PowerPoint, with a keen eye for trends and insights

Please note: This role is primarily remote, with occasional in-person meetings (up to once or twice a month) in Sheffield, Nottingham, or Manchester.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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