Customer Delivery Manager

Inter IKEA Systems B.V.; Antrim; On-site; GBP 28,000; Full time

Job summary

Join a forward-thinking company as a Delivery Manager in Belfast, where your leadership skills will shine. This role offers the chance to lead a team in a new delivery service area, ensuring high-quality customer experiences and operational excellence. You will be instrumental in planning, coaching, and developing your team while addressing customer concerns and improving service standards. With a focus on inclusivity and growth, this position promises a rewarding career path in a dynamic environment. If you are passionate about people and driven to make a positive impact, this opportunity is perfect for you.

Benefits

Health Insurance

Employee Discounts

Pension Scheme

Flexible Working Hours

Qualifications

• 12 months experience leading a team of at least 5 people.
• Clean Full UK Drivers License for a minimum of 24 months.

Responsibilities

• Lead a team to ensure excellent customer service.
• Manage daily Last Mile operations and compliance checks.

Skills

Customer Service

Team Leadership

Data Analysis

Coaching and Mentoring

Tools

IT Systems

Job description

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

We are expanding our business into home delivery and are looking for people who enjoy leading a team to join IKEA Belfast as Delivery Managers. This is an exciting opportunity for you to lead a team in an entirely new area of the IKEA Belfast operation.

Expected Starting Date: To be discussed with Line Manager

WHAT WE OFFER

• This role has a starting salary of £28,000 per annum, based on competence & experience.
• 39 hours per week, working 5 days out of 7, including evening and alternate weekends.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

Who we are looking for:

• You are passionate about people and strive to deliver high quality customer service.
• You enjoy leading, supporting, coaching and mentoring a team of people.
• You are someone who delivers goals and targets by leading your team effectively.
• You are someone that can analyse data and turn your findings into tangible actions to achieve results based on business goals.
• You lead by example, supporting your team and the wider business as and when required.

Essentials:

• You must have held a clean Full UK Drivers License for a minimum of 24 months.
• You must have at least 12 months experience leading a team of at least 5 people in either a Customer Resolution or Transportation role.
• You have experience planning for succession through regular performance evaluations, coaching, and mentoring your team.
• You have experience in resolving customer issues and complaints, reaching a satisfactory outcome for both the customer and the business.
• You have good IT literacy and are comfortable learning and working with new systems.
• Ability to implement structural way of working within the area of responsibility.

Preferred:

• You have experience working within a Logistics environment.
• Experience managing budgets and working with profits and losses.

What will you be doing:

• Secure effective, qualitative, and efficient daily Last Mile operations by contributing to goal achievement through planning of people, shift, equipment and delivery routes.
• You will support your team to deliver an excellent customer service experience.
• You will be responsible for escalations, customer complaints and accidents - completing root cause analysis, creating and implementing action plans to grow and improve the service.
• You will lead your team to ensure all vehicle and compliance checks are carried out.
• You will be responsible for the regular servicing and maintenance of vehicles, ensuring fleet checks are completed and all reported issues are dealt with in an efficient manner.
• Take direct lead with identifying, recruiting, retaining, and developing talents in the Service Execution and Last Mile teams, securing a diverse and high performing team that executes its assigned responsibilities with confidence.
• You will work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, relevant vehicle checks and legislation and finally the working environment.
• Work with your team to take action to prevent and reduce damages.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents. We are an equal opportunities employer.

RECRUITMENT PROCESS INFORMATION

If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better. All shortlisted candidates will receive information about the next steps via email.

We aim to get back to all candidates who have been interviewed within one week with an outcome.

For any advice or support, email Recruiter [e-mail] and I will be happy to help!

Come see things a little differently with us and be part of creating a better everyday life for the many.