Customer Delivery Drivers, 7.5 T

John Lewis Partnership; Weybridge; On-site; GBP 32,000 - 39,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their Driver Trainee Installer program. This unique opportunity allows you to become a fully qualified Customer Delivery Installer while providing exceptional service to customers. You'll be part of a dedicated team, delivering and installing a range of products directly into homes, ensuring customer satisfaction is your top priority. With a focus on safety and respect for customers' homes, this role promises a fulfilling career path with ongoing support and training. If you're ready to embark on a rewarding journey, apply today!

Qualifications

• Must have a UK B-Category manual driving licence with no more than 6 points.
• Great verbal communication skills both over the phone and face to face.

Responsibilities

• Complete the 12-month Customer Delivery Driver Trainee programme.
• Install products efficiently and demonstrate how they work.
• Maintain a safe working environment while delivering large items.

Skills

Verbal communication skills

Manual driving licence (UK B-Category)

Understanding of technology

Customer service

Installation skills

Education

C1 driving licence

DCPC (Drivers Qualification Card)

Tools

Tachograph Card

Job description

About the role: As a Driver Trainee Installer, you will be supported through our 12-month trainee programme to become a fully qualified John Lewis Customer Delivery Installer with a C1 driving licence. As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity to bring our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems, and TV sets) as part of a two-person delivery crew. Apply today for one of our Driving roles available at Brooklands CDH!

At a glance:

Roles Available: Customer Delivery Hub Driver - Driver Trainee, Installer & Technician

Position: Permanent

Location: Brooklands CDH (Weybridge)

Salary: Please note the expected starting rates for a Customer Delivery Hub, Driver Trainee will be £32,002 (Annual), Installer will be £36,204 (Annual) & Technician will be £38,495 (Annual).

Please note: Due to the nature of these roles, we require all applicants to be over 18 to apply.

Driver Trainee’s key Responsibilities:

• Complete the 12 month Customer Delivery Driver Trainee programme to become a fully qualified John Lewis Customer Delivery Installer by meeting the relevant criteria.
• Be an ambassador for the John Lewis brand with great customer service as your number one priority.
• Assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
• Show great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
• Install products efficiently and quickly for our customers and demonstrate how they work once installed.
• Keep up to date with new products and technologies to perform your role at your best.
• Maintain a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need as a CDH Driver Trainee:

• UK B-Category manual driving licence with no more than 6 points.
• Great verbal communication skills both over the phone and face to face.
• Good understanding of technology and an interest in installation.

Desirable skills/experience you can bring to the Driver Trainee role:

• Previous experience of installation and customer delivery driving.

Driver Installer’s key Responsibilities:

• Be an ambassador for the John Lewis brand with great customer service as your number one priority.
• Load up your lorry with the day's deliveries working alongside the warehouse team.
• Show great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
• Install products efficiently and quickly for our customers and demonstrate how they work once installed.
• Keep up to date with new products and technologies to ensure you perform your role at your best.
• Maintain a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need as a CDH Driver Installer:

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Drivers Qualification Card) by the first day in role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and face-to-face.
• Good understanding of technology.

Desirable skills/experience you can bring to the Installer role:

• Installation and disconnection of white goods.
• TV installation.
• Assembly of flat pack.

Driver Technician's key Responsibilities:

• Be an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Load up your lorry with the day's deliveries working alongside the warehouse team.
• Show great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
• Install a variety of products (including wall-mount TVs, integrated appliances, hard-wired appliance installations) efficiently and quickly for our customers and demonstrate how they work once installed.
• Keep up to date with new products and technologies to ensure you perform your role at your best.
• Maintain a safe working environment.

Please note this role requires heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need as CDH Driver Technician:

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Drivers Qualification Card) and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and face-to-face.
• Good understanding of technology.

Desirable skills/experience you can bring to the Technician role:

• Experience in-home delivery and installation of electrical and furniture products.
• Experience with electrical installations, (including integrated appliances) and wall-mount TVs.
• Installation and disconnection of white goods.
• TV installation.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light fittings, accessories and cooking appliances.
• Assembly of flat pack.