Customer Delivery Drivers, 7.5 T

John Lewis & Partners; Milton Keynes, Weybridge; On-site; GBP 32,000 - 39,000; Full time

Job summary

Join a forward-thinking company as a Driver Trainee Installer, where you'll embark on a journey to become a fully qualified Customer Delivery Installer. This role offers the chance to deliver exceptional service while installing a variety of products, from furniture to kitchen appliances. You'll be part of a supportive team, ensuring customer satisfaction and safety while handling deliveries. As part of the UK's largest employee-owned business, you will thrive in a culture that values innovation and inclusivity, making a positive impact in every delivery you make.

Qualifications

• Must have a manual C1 UK driving licence with up to 6 points.
• Experience in customer service roles is essential.

Responsibilities

• Provide excellent customer service and install products efficiently.
• Assist in loading vehicles and respect customer homes.

Skills

UK B-Category manual driving licence

Excellent verbal communication skills

Interest and understanding of technology

Job description

About the role

As a Driver Trainee Installer, you will be supported through our trainee programme to become a fully qualified John Lewis Customer Delivery Installer with a C1 driving licence. As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the opportunity to bring our distinctive John Lewis service directly to customers' doors, installing products such as furniture, kitchen appliances, sound systems, and TVs as part of a two-person delivery crew. Apply today for one of our Driving roles available at Brooklands CDH!

At a glance:

Roles Available: Customer Delivery Hub Driver - Driver Trainee, Installer & Technician

Position: Permanent

Location: Brooklands CDH (Weybridge)

Hours: Full-Time (41 hours), working four days a week with no Sundays or Bank Holidays.

Salary: Starting rates: Driver Trainee £32,002, Installer £36,204, Technician £38,495 (Annual)

Shift Premium: PM shift adds up to 3.1% of base rate, earning up to £809-£1054 annually depending on role.

Eligibility: Applicants must be over 18.

Driver Trainee Responsibilities

Complete the Customer Delivery Driver Trainee programme to qualify as a John Lewis Customer Delivery Installer by meeting the criteria.

• Be an ambassador for John Lewis with excellent customer service.
• Assist in loading your vehicle and collaborate with the warehouse team.
• Respect customer homes and handle unexpected situations professionally.
• Install products efficiently and demonstrate their operation.
• Stay updated with new products and technologies.
• Maintain a safe working environment.

This role involves heavy lifting, including large items like sofas, white goods, and furniture.

Skills/Experience Required:

• UK B-Category manual driving licence with no more than 6 points.
• Excellent verbal communication skills.
• Interest and understanding of technology.

Desirable Skills:

• Previous installation and delivery experience.

Driver Installer Responsibilities

Start at the hub, then head out on route to:

• Provide excellent customer service.
• Load your vehicle with deliveries.
• Respect customer homes and resolve issues.
• Install products efficiently and demonstrate their use.
• Keep up-to-date with product knowledge.
• Ensure safety standards are maintained.

Heavy lifting required as above.

Skills/Experience Required:

• Manual C1 UK driving licence with up to 6 points.
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Customer-facing experience.
• Excellent communication skills.
• Good tech understanding.

Desirable Skills:

• Experience in installing white goods, TVs, and furniture.

Driver Technician Responsibilities

Start at the hub, then on route to:

• Deliver excellent customer service.
• Coach and develop colleagues.
• Load your vehicle with deliveries.
• Respect customer homes and resolve issues.
• Install various products, including wall-mounted TVs and integrated appliances.
• Update product knowledge regularly.
• Maintain safety standards.

Heavy lifting involved as above.

Skills/Experience Required:

• Manual C1 UK driving licence with up to 6 points.
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Experience in customer service roles.
• Excellent communication skills.
• Good understanding of technology.

Desirable Skills:

• Experience in electrical and furniture installation, including wall-mount TVs and white goods.

About The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. We foster a culture of ownership, innovation, and inclusivity, aiming to build a happier world. As Partners, we share responsibility and celebrate our differences, creating a place where everyone can thrive.

Additional Notes

Some roles may require pre-employment vetting, including DBS checks and financial probity checks. Apply promptly, as vacancies may close early. We support flexible working arrangements; discuss options during your interview.