Customer Delivery Drivers

John Lewis Partnership; Oakgrove; On-site; GBP 21,000 - 27,000; Full time

Job summary

John Lewis Partnership's Waitrose Oakgrove in Milton Keynes is looking for a Customer Delivery Driver to bring top quality produce and Partner-led service directly to customers' doors. You will load and prepare deliveries, check routes, perform vehicle safety checks, and deliver with a focus on excellent customer service, building trust, and keeping the wider shop team supported.

The role includes varied full-time hours across seven days, with a night premium of £3.75 per hour for work between

Qualifications

• Full valid B-Category UK manual driving licence.
• Excellent customer service skills.
• Good time management abilities.
• Able to handle physical tasks (lifting crates, moving cages).
• Able to work independently with self-motivation and adaptability.
• IT literate.

Responsibilities

• Check your delivery routes for the day.
• Load and prepare your van for deliveries and ensure orders are ready for customers.
• Perform vehicle safety checks and maintain road compliance.
• Represent the Waitrose brand with top customer service on the road.
• Assist customers with shopping and build rapport based on trust and service.
• Support the wider shop team with general shopkeeping tasks.

Skills

B-category UK driving licence

Customer service

Time management

Physical fitness

Self-motivation

IT literacy

Job description

When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to its nature, you need to be 18-years or older to work in this role.

Key Responsibilities

• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
• Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Helping customers with their shopping and building a rapport with them based on trust and service.
• Supporting the wider shop team when required with general shopkeeping tasks.

Essential skills/experience you'll need

• Full valid B-Category UK manual driving licence with no more than 6-points.
• Great customer service skills.
• Time management skills.
• Able to cope with the physical requirements of the role (e.g. lifting of crates, moving cages).
• Comfortable working independently with the ability to be self motivated and adaptable.
• IT literate.

Desirable skills/experience you may have

• Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.

As one of our Customer Delivery Drivers, you'll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers' doors. Actively playing out our ethos - passionate Partners serving food lovers.

Hours of Work

Varied hours of full time work across seven days to include early starts, late finishes, evenings and weekends.

Job Level

Partnership Level 10

Where You'll Be Working

Oakgrove (Waitrose & Partners), 3 Babbage Gate, Milton Keynes, Buckinghamshire, MK10 9SU

ABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.