Customer Delivery Driver - Tryst Road

Tesco Retail; Cumbernauld; On-site; GBP 17,000 - 22,000; Full time

Job summary

Tesco Retail is seeking a Customer Delivery Driver to bring groceries to customers’ homes across the UK. You will drive, load and deliver with care, ensuring orders arrive on time and in perfect condition.

Role emphasizes friendly doorstep service, handling substitutions, refunds where needed, and maintaining vehicle safety and cleanliness. Flexible hours and a minimum weekly commitment support work-life balance.

Qualifications

• Hold a valid UK/EU/EEA driving licence for at least 12 months with no more than 3 penalty points.
• Excellent customer service and communication skills, with a friendly, helping attitude.
• Willingness to work flexibly and adapt to changing delivery plans.

Responsibilities

• Deliver groceries to customers within agreed time slots.
• Load the van safely and keep it clean, tidy and organised.
• Talk customers through any order changes, substitutions, or short dated items and process refunds when needed.
• Maintain high standards of safety and roadworthiness for vehicles and deliveries.
• Provide warm, reliable service at the doorstep and build positive relationships with customers and colleagues.

Skills

Driving licence

Customer service

Time management

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it�s about helping people and delivering great service with a smile.

It�s hands on, physical and full of variety, with no two shifts the same. You�ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at �14.18 per hour, rising to �15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure it�s roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customer�s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.�

Be warm and welcoming with customers and colleagues.�

Respond quickly to changing customer needs and embrace change while out on the road and in the store.�

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco�s vision is to be every customer�s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We�re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone�s Welcome.

We also understand that life varies for each of us, so we�re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click�here.