Customer Delivery Driver - Swansea Cadle Extra

ENGINEERINGUK; Swansea; On-site; Full time

Job summary

An established industry player is seeking a Customer Delivery Driver to join their dynamic team in Swansea. This role offers an exciting opportunity to connect with customers while delivering exceptional service. You'll enjoy a hands-on position that combines independence with teamwork, ensuring that deliveries are made efficiently and with care. With a focus on customer satisfaction, you'll play a vital role in maintaining the company's reputation. Join a forward-thinking organization that values diversity and inclusion, and take advantage of comprehensive benefits including holiday entitlement and flexible working arrangements. If you're energetic and passionate about delivering great service, this role is perfect for you.

Benefits

20 days holiday plus personal day

10% discount on purchases

Access to free wellbeing services

Life cover of five times your pay

Award-winning pension

Uniform provided

Access to colleague networks

Qualifications

• Valid UK/EU/EEA Driving licence for at least 12 months.
• Ability to build relationships and respond to customer needs.

Responsibilities

• Ensure the van and trays are clean and organized.
• Communicate with customers about their orders.
• Deliver products during the customer's time slot.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Energy and Drive

Job description

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Customer Delivery Driver - Swansea Cadle Extra

Sector: Retail and Wholesale
Role: Driver
Contract Type: Permanent
Hours: Full Time

About the role

Availability Window:

1. Sun: 09:00 - 19:00
2. Mon: 19:00 - 23:00
3. Wed: 18:00 - 22:00
4. Thu: 19:00 - 23:00
5. Fri: 18:00 - 22:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too.

Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. This role is about helping others and delivering great service, with a smile.

It's hands-on, physical and full of variety. Our Customer Delivery Drivers enjoy a degree of independence while having support from a team of Managers and colleagues back at base.

You will be responsible for:

• Ensuring the van and trays used are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as seen.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Communicating with the customer about any changes to their order and offering refunds for any unsatisfactory items.
• Taking care of products/deliveries as if they were your own.
• Delivering during the customer's time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You will need:

• To build relationships with colleagues to create team spirit.
• Be warm and welcoming in interactions with customers and colleagues.
• Act quickly to respond to the changing needs of customers.
• Be energetic and driven to deliver beyond expectations.
• Share ideas with your Manager and colleagues on store improvements.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What's in it for you?

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at pay day weekends.
• Access to free wellbeing services.
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
• Uniform provided and policies to support you for all of life’s moments.
• Access to colleague networks.

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.

Please note: Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm.