Customer Delivery Driver, Supermarket Assistant

Waitrose & Partners; York; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading employee-owned business as a Customer Delivery Driver, delivering quality Waitrose produce to customers' doors. Support the shop team with daily tasks and ensure excellent customer service while maintaining compliance and safety standards.

Qualifications

• Full valid UK manual driving licence (Category B) with no more than 6 points.
• Ability to work independently and self-motivated.

Responsibilities

• Load and prepare your van for deliveries.
• Represent the Waitrose brand on the road.
• Assist customers with their shopping.

Skills

Customer Service

Time Management

Physical Handling

IT Literacy

Adaptability

Job description

About the role

As one of our Customer Delivery Drivers, you'll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers' doors. Actively playing out our ethos - passionate Partners serving food lovers. When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming environment.

Due to the nature of the role, you need to be 18 years or older to apply.

Key Responsibilities

• Start your day in store, checking your delivery routes.
• Load and prepare your van for deliveries, ensuring all orders are organized for efficient delivery to customers.
• Complete vehicle safety checks, maintaining road compliance, health, and safety standards.
• Represent the Waitrose brand on the road, prioritizing excellent customer service.
• Assist customers with their shopping and build rapport based on trust and service.
• Support the wider shop team with general shopkeeping tasks when required.

Essential skills/experience

• Full valid UK manual driving licence (Category B) with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Ability to handle physical tasks such as lifting crates and moving cages.
• Ability to work independently, self-motivated, and adaptable.
• IT literate.

Desirable skills/experience

• Previous driving experience, especially with chilled vehicles.

About The Partnership

We're the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are Partners, driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification, committed to price, quality, and service.

As Partners, we share ownership and responsibility, contributing to our success and fostering a culture of kindness, respect, and inclusivity. We aim to create a workplace where everyone can thrive and grow, both individually and collectively.

Additional Information

Some roles may require pre-employment vetting, including DBS checks and financial probity checks where applicable. We encourage prompt application as vacancies may close early due to high interest.

We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during the interview process.