Customer Delivery Driver, Supermarket Assistant

John Lewis Partnership; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading employee-owned business as a Customer Delivery Driver for Waitrose, where you will deliver quality products and excellent service to customers. Manage your delivery routes and assist customers with a focus on teamwork and a friendly environment. This full-time role includes varied hours and supports flexible working arrangements.

Qualifications

• Must be 18 years or older.
• Excellent customer service skills are essential.
• Ability to work independently and adapt to various tasks.

Responsibilities

• Check delivery routes and load van for deliveries.
• Complete vehicle safety checks and maintain compliance.
• Provide excellent customer service while representing the Waitrose brand.

Skills

Customer service

Time management

Ability to handle physical tasks

IT literate

Self-motivation

Education

Valid B-Category UK manual driving licence

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers. When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team.

Due to the nature of the role, you need to be 18 years or older.

Key Responsibilities

• Start your day in store and be responsible for checking your delivery routes.
• Load and prepare your van for deliveries, ensuring all orders are together for efficient delivery directly to customers.
• Complete vehicle safety checks, maintain road compliance, and adhere to health and safety standards.
• Represent the Waitrose brand on the road with excellent customer service as your priority.
• Assist customers with their shopping and build rapport based on trust and service.
• Support the wider shop team with general shopkeeping tasks when required.

Essential skills/experience

• Valid B-Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Ability to handle physical tasks such as lifting crates and moving cages.
• Ability to work independently, self-motivated, and adaptable.
• IT literate.

Desirable skills/experience

• Previous driving experience, especially with chilled vehicles, is advantageous.

Hours: Full-time (37.5 hours) across seven days, including early mornings, late evenings, weekends, between 06:00 - 22:00.

The partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership, responsibility, and rewards. We foster an inclusive environment where everyone can thrive, contribute, and be themselves.

Our focus remains on retail excellence, innovation, and delivering value and service to our customers. We believe in working together with kindness and respect, embracing our differences, and growing individually and collectively.

Important points:

• Some roles require pre-employment vetting, including DBS checks and possibly financial probity checks.
• We encourage early applications as vacancies may close early if filled.
• We support flexible working arrangements; discuss options with the hiring manager during your interview.