Customer Delivery Driver, Supermarket Assistant

Waitrose & Partners; Ely; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Customer Delivery Driver, where you'll deliver quality products directly to customers' doors. This role combines driving with customer service, ensuring a friendly and efficient shopping experience. You'll manage delivery routes, load and prepare your vehicle, and support the shop team when needed. Embrace the opportunity to work with a leading employee-owned business that values inclusivity and innovation, and enjoy flexible working arrangements that promote a healthy work-life balance.

Qualifications

• Must hold a valid UK manual driving license with no more than 6 points.
• Strong customer service skills and good time management are essential.

Responsibilities

• Manage delivery routes and load the van for efficient delivery.
• Represent the brand and assist customers while maintaining safety standards.

Skills

UK manual driving license (Category B)

Customer service skills

Time management

Physical handling

Self-motivated

IT literacy

Job description

About the role

As one of our Customer Delivery Drivers, you'll bring the unique blend of quality Waitrose produce and Partner-led service directly to our customers' doors. You will embody our ethos - passionate Partners serving food lovers. When not on the road, you'll support the shop team with daily tasks like stock replenishment and housekeeping, contributing to the efficient running of the shop in a friendly environment.

Note: You must be 18 or older to work in this role.

Key Responsibilities

• Start your day in-store and manage your delivery routes.
• Load and prepare your van for deliveries, ensuring all orders are organized for efficient delivery.
• Complete vehicle safety checks, maintain road compliance, and adhere to health and safety standards.
• Represent the Waitrose brand on the road, prioritizing excellent customer service.
• Assist customers with shopping and build rapport based on trust and service.
• Support the shop team with general shopkeeping tasks when required.

Essential skills/experience

• Full valid UK manual driving license (Category B) with no more than 6 points.
• Excellent customer service skills.
• Good time management.
• Ability to handle physical tasks such as lifting crates and moving cages.
• Self-motivated, adaptable, and able to work independently.
• IT literacy.

Desirable skills/experience

• Previous driving experience and knowledge of chilled vehicles are advantageous.

About The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification, always committed to price, quality, and service.

We foster an inclusive environment where everyone can thrive, embrace our differences, and grow both individually and collectively.

As Partners, we make a difference, owning our success and our workplace.

Additional Information

Some roles may require pre-employment vetting, including DBS checks, which will be communicated during recruitment. We encourage prompt completion of any vetting procedures to avoid delays. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be necessary.

We recommend applying early as vacancies may close if we receive high application volumes.

We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.