Customer Delivery Driver, Supermarket Assistant

Waitrose & Partners; Crowborough; On-site; GBP 21,000 - 25,000; Full time

Job summary

Waitrose & Partners is seeking a Customer Delivery Driver to bring quality produce and partner-led service to customers’ doors. You’ll also support shop tasks when not on the road, and DBS checks may be required for some roles, with flexible/shorter hours where possible.

You will need a full UK manual driving licence and strong customer service skills. The role emphasizes autonomous work, safety checks, and contributing to a welcoming shop environment.

Qualifications

• Must hold a full valid UK manual driving licence with no more than 6 points.
• Excellent customer service and time management skills.
• Able to lift crates and move cages; physically able for this role.
• Comfortable working independently; self-motivated and adaptable.

Responsibilities

• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensuring all vehicle safety checks are complete on your van, maintaining road compliance and health and safety.
• Being an ambassador for the Waitrose brand with excellent customer service as your priority.
• Helping customers with their shopping and building rapport based on trust and service.
• Supporting the wider shop team with general shopkeeping tasks.

Skills

Driving license

Customer service

Time management

Independence

IT literacy

Physical fitness

Job description

About The Role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers. When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team. Due to its nature, you need to be 18-years or older to work in this role.

Key Responsibilities

• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
• Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Helping customers with their shopping and building a rapport with them based on trust and service.
• Supporting the wider shop team when required with general shopkeeping tasks.

Essential skills/experience you'll need

• Full valid B-Category UK manual driving licence with no more than 6-points.
• Great customer service skills.
• Time management skills.
• Able to cope with the physical requirements of the role (e.g. lifting of crates, moving cages).
• Comfortable working independently with the ability to be self motivated and adaptable.
• IT literate.

Desirable skills/experience you may have

• Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.