Customer Delivery Driver, Supermarket Assistant

Waitrose & Partners; Basingstoke; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading employee-owned business as a Customer Delivery Driver, where you'll deliver quality products and exceptional service directly to customers. You'll start your day in-store, preparing for deliveries while also supporting shop operations. This role requires a valid UK driving licence and a passion for customer service. Embrace the opportunity to work in a supportive environment that values flexibility and teamwork, contributing to a happier world through your efforts.

Qualifications

• Must hold a valid UK manual driving licence with no more than 6 points.
• Strong customer service and time management skills are essential.

Responsibilities

• Prepare delivery routes and load the van efficiently.
• Ensure vehicle safety and compliance before deliveries.
• Provide excellent customer service while representing the brand.

Skills

UK manual driving licence

Customer service skills

Time management skills

Physical handling abilities

Self-motivated

IT literacy

Job description

About the role

As one of our Customer Delivery Drivers, you'll bring the unique blend of quality Waitrose produce and Partner-led service directly to our customers' doors. You'll actively embody our ethos - passionate Partners serving food lovers. When not on the road, you'll support the shop team with daily tasks like stock replenishment and housekeeping, contributing to the shop's efficient and friendly operation.

Due to the nature of the role, you must be 18 years or older.

Key Responsibilities

1. Start your day in store, checking your delivery routes.
2. Load and prepare your van for deliveries, ensuring all orders are organized for efficient delivery.
3. Complete vehicle safety checks, maintaining road compliance and safety standards.
4. Represent the Waitrose brand on the road with excellent customer service as your priority.
5. Assist customers with their shopping and build rapport based on trust and service.
6. Support the shop team with general shopkeeping tasks as needed.

Essential skills/experience

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Ability to handle physical tasks such as lifting crates and moving cages.
• Ability to work independently, self-motivated, and adaptable.
• IT literate.

Desirable skills/experience

• Previous driving experience, especially with chilled vehicles, is a plus.

About The Partnership

We are the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification, always committed to price, quality, and service.

Our Partners contribute to our success through their voices, working together with kindness and respect, embracing differences, and creating a thriving environment. We believe in growing individually and collectively, making a difference together.

Additional Information

Some roles require pre-employment vetting, including DBS checks, which will be communicated during recruitment. We encourage prompt application as vacancies may close early due to high interest.

We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during the interview.