Customer Delivery Driver - Southampton Extra

Tesco; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a Customer Delivery Driver, where you will be the face of Tesco on the road, delivering groceries and providing excellent customer service. Enjoy flexible working hours and the opportunity to build relationships with customers and colleagues. This hands-on role requires a valid driving licence and a commitment to helping others. Tesco values diversity and offers a supportive environment for all employees.

Qualifications

• Must have a valid UK/EU/EEA Driving licence with at least 12 months experience.
• Ability to communicate effectively with customers.

Responsibilities

• Delivering groceries to customers' homes while ensuring a tidy environment.
• Communicating with customers about order changes and delivering within time slots.

Skills

Customer Service

Communication

Teamwork

Flexibility

Problem Solving

Education

Driving Licence (UK/EU/EEA)

Job description

Availability Window

Days	From time	To time
Sun	17:00:00	23:00:00
Mon	17:00:00	23:00:00
Wed	08:00:00	20:00:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work — the availability windows. We will schedule your contracted hours within these times, with 3 weeks’ notice of your shifts. We are happy to support flexibility; if your available times match closely but not exactly, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco on the road, we deliver from Lands’ End to John O’Groats. Our Customer Delivery Drivers meet and talk to customers in their homes every day. This role is about more than just driving — it’s about helping others and delivering great service with a smile.

This role is hands-on, physical, and varied. No two shifts are the same, and customers seek help in many ways. You’ll often feel like your own boss, delivering to customers, but there’s always a team of Managers and colleagues supporting you back at base.

Whether you seek flexibility, job stability, or a career change, everyone is welcome at Tesco.

Delivering your part of our customer shopping trip by:

• Ensuring the van and trays are clean and organized.
• Leaving the customer’s yard tidy and picking up litter.
• Washing trays as part of the process.
• Loading the van and checking its roadworthiness.
• Communicating with customers about order changes, substitutions, and refunds.
• Handling products carefully.
• Explaining substitutions and charges.
• Delivering within the customer’s time slot.
• Calling customers before early arrivals.
• Informing the store if running late.

• Building relationships with colleagues to foster team spirit.
• Being warm and welcoming to customers and colleagues.
• Responding quickly to customer needs and embracing change.
• Being energetic and driven to exceed expectations.
• Sharing ideas for store improvement.
• Having a valid UK/EU/EEA Driving licence (Full or Automatic), at least 12 months, with no more than 3 penalty points.

Our vision is to be every customer’s favorite shopping way, whether at home or on the move. Our purpose: ‘Serving our customers, communities, and planet a little better every day’.

Diversity, equity, and inclusion are core at Tesco. We want everyone to feel represented and able to be themselves. We also support flexible working to accommodate different life stages and needs.

We are proud to be a Disability Confident Leader and committed to an inclusive recruitment process. For accessibility support, click here.

Please note:

• Tesco recruits individuals who have passed the school leaver’s age. For your country’s age, click here.
• Candidates over 18 are only accepted for roles requiring early morning, late evening, or specific areas like warehouse, beverages, or driving.
• High volumes of applicants may lead to early closing of some roles. Feedback is provided only to interviewees.

For more about us, visit www.tescoplc.com.