Customer Delivery Driver - Fraton Way

Tesco Retail; Portsmouth; On-site; GBP 20,000 - 21,000; Full time

Job summary

Tesco Retail is hiring Customer Delivery Drivers to bring orders to customers’ homes across the Portsmouth area. The role combines driving with delivering friendly, helpful service and ensuring orders arrive in good condition.

You'll work independently most of the day with support from a local team. A valid UK driving license and good time management are essential; minimum 16 hours per week, with shifts including evenings and weekends where needed.

Qualifications

• Customer-facing role experience preferred.
• Willingness to work early mornings/evenings.
• Excellent time management.

Responsibilities

• Load the van and secure items for transit.
• Deliver orders within the designated time slot with a friendly attitude.
• Keep the vehicle and workspace clean and organised.
• Greet customers at their door and explain substitutions or refunds when needed.
• Ensure orders are delivered in good condition and handle any issues professionally.

Skills

Customer service

Communication

Road safety awareness

Job description

Availability Window

Days From time To time Sun 07:00:00 19:00:00 Thu 18:00:00 23:00:00 Fri 18:00:00 23:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.