Customer Delivery Driver - Fraton Way

Tesco UK; Portsmouth; On-site; GBP 14,000 - 19,000; Full time

Job summary

Tesco UK is seeking a Customer Delivery Driver across the United Kingdom. You will meet customers in their homes, delivering groceries with a friendly, reliable approach as part of a mobile team.

The role is hands-on and varied, requiring you to load the van, perform safety checks, and handle substitutions or refunds to keep customers satisfied. Shifts include mornings, evenings, and some weekend work.

Qualifications

• Must hold a valid UK/EU/EEA driving licence for at least 12 months with no more than 3 penalty points.
• Able to provide warm, reliable customer service during home deliveries.
• Reliable, punctual and able to work independently as part of a store/team
• Comfortable handling physical tasks and loading/unloading goods.

Responsibilities

• Deliver within the customer’s time slot and provide friendly, professional service at the doorstep.
• Load the van safely, perform checks to ensure the vehicle is roadworthy and ready for deliveries.
• Assist customers with order changes or substitutions and process refunds when required to maintain a positive experience.
• Keep the van, trays and work area clean, organized and well maintained.
• Build strong relationships with colleagues to support team performance.

Skills

Customer service

Driving

Communication

Time management

Education

Full UK/EU/EEA driving licence

Job description

Availability Window

• Sun 07:00:00 - 19:00:00
• Thu 18:00:00 - 23:00:00
• Fri 18:00:00 - 23:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s hands‖on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short‖dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.Â

Be warm and welcoming with customers and colleagues.Â

Respond quickly to changing customer needs and embrace change while out on the road and in the store.Â

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.