Customer Delivery Driver - Ely Superstore

Tesco; Ely; On-site; Full time

Job summary

Join a leading company as a Customer Delivery Driver in Ely, where you'll be the face of Tesco on the road. Enjoy a flexible work environment with guaranteed hours and various benefits. Your role involves delivering excellent customer service while managing deliveries efficiently.

Benefits

20 days holiday entitlement plus personal day

10% discount, 15% at pay weekends

Access to free wellbeing resources

Life cover of five times your pay

Uniform provided

Qualifications

• Hold a valid driving license for at least 12 months.
• Be energetic and driven, balancing home and work life.

Responsibilities

• Ensure van and trays are clean, tidy, and organized.
• Deliver within the scheduled time slot.
• Communicate order changes to customers.

Skills

Customer Service

Relationship Building

Communication

Energy

Education

Valid UK/EU/EEA Driving License

Job description

Customer Delivery Driver - Ely Superstore

Join to apply for the Customer Delivery Driver - Ely Superstore role at Tesco

Customer Delivery Driver - Ely Superstore

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Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, with 3 weeks’ notice of your shifts. We support flexibility, so if your available times closely match but not exactly the advertised times, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco on the road, we deliver from Lands’ End to John O’Groats. Our Customer Delivery Drivers meet and talk to customers in their homes daily. This role involves more than just driving: it’s about helping others and delivering excellent service with a smile.

This role is hands-on, physical, and varied. No two shifts are the same, and customers seek help in many different ways. You’ll feel like your own boss most of the day, delivering to customers, with support from managers and colleagues back at base.

Whether you seek flexibility, job stability, or a career change, everyone is welcome at Tesco.

About the role

Availability Window

• Sun: 13:00 - 23:00
• Fri: 13:00 - 23:00
• Sat: 13:00 - 23:00

Pay and Hours

Starting from £13.35/hour, increasing to £14.56 inside the M25; additional payments may apply.

We offer a minimum of 16 guaranteed hours per week, with options for fewer hours (minimum 12). We schedule shifts within your availability, with 3 weeks’ notice.

Customer Service and Responsibilities

• Ensure van and trays are clean, tidy, and organized.
• Keep the backyard clean and pick up litter.
• Wash trays as part of the process.
• Load the van, check for roadworthiness.
• Communicate order changes to customers, including substitutions and refunds.
• Handle products/deliveries carefully.
• Explain substitution charges to customers.
• Deliver within the scheduled time slot.
• Call customers before early arrivals or if running late.

Requirements

• Build positive relationships with colleagues.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to customer needs and embrace change.
• Be energetic and driven, balancing home and work life.
• Share ideas for store improvement.
• Hold a valid UK/EU/EEA driving license (full or automatic) for at least 12 months, with no more than 3 penalty points.

Benefits

• Holiday entitlement starting at 20 days plus a personal day, rising to 22 days after 12 months (plus bank holidays).
• Request flexible working from day one.
• 10% discount, 15% at pay weekends, saving up to £2,000/year with Colleague Clubcard.
• Access to free wellbeing resources.
• Life cover of five times your pay, pension contributions up to 7.5%.
• Various discounts and schemes.
• Uniform provided.
• Access to colleague networks supporting diversity and inclusion.

About Us

Tesco aims to be every customer's favorite shopping way, at home or on the move. Our purpose is to serve our communities and the planet better every day, acting responsibly and sustainably.

We value diversity, equity, and inclusion, welcoming everyone to be themselves at work. We support flexible working and accommodate various life circumstances.

We are a Disability Confident Leader, committed to accessible recruitment. For support details, click here.

Note: We only recruit individuals over the school leaver’s age. For more info, click here. Candidates over 18 are required for roles involving early mornings, late evenings, or specific areas like warehouse or driving.

High volume applications may close early; we provide feedback only to shortlisted candidates. Visit www.tescoplc.com for more about us.