Customer Delivery Driver

Tesco Retail; Leeds; On-site; GBP 17,000 - 22,000; Part time

Job summary

Tesco Retail is seeking delivery drivers to bring groceries directly to customers’ homes. You will manage in-home deliveries with a friendly, reliable service throughout varying shifts, while keeping vehicles and equipment clean and well-maintained.

Responsibilities include loading the van, checking roadworthiness, communicating order changes, and ensuring customer satisfaction with timely, warm doorstep service. This role emphasizes flexible working hours and a customer-first mindset.

Qualifications

• Must hold a valid UK/EU/EEA driving licence for at least 12 months.
• Customer-facing role with a focus on friendly, helpful service.
• Ability to load/unload and handle products with care.

Responsibilities

• Keep van, trays and work area clean and organised for all deliveries.
• Load the van safely and perform checks to ensure roadworthiness.
• Explain order changes or substitutions to customers and process refunds when needed.
• Handle products with care to maintain quality and trust.
• Deliver within customer time slots with a friendly doorstep service.
• Build strong relationships with colleagues and adapt to changing needs.

Skills

Valid driving licence

Customer service

Time management

Safe driving

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We offer a minimum of 16 guaranteed hours a week, with options from 12 hours if you prefer. Your shifts will be scheduled within the availability windows shown, and you’ll get at least 3 weeks’ notice. If your availability is close to what we need, we still encourage you to apply.

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve our customers, communities and the planet a little better every day by acting responsibly and sustainably.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We’re proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer.

Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please visit the Government website here