Customer Delivery Driver

TESCO UK; Coventry; On-site; GBP 19,000 - 22,000; Full time

Job summary

Tesco is seeking a Customer Delivery Driver to bring groceries to customers' homes. The role is hands-on, varied, and mostly independent with support from store managers and colleagues at base.

Pay starts at £14.18 per hour, rising to £15.45 in stores within the M25, with a guaranteed minimum of 16 hours per week and options for 12-hour shifts. Responsibilities include loading the van safely, delivering within customer time slots, and maintaining high standards of vehicle hygiene and order

Responsibilities

• Keep van, trays and work area clean, tidy and organised to ensure customer receives orders in perfect condition.
• Load the van safely and perform checks to ensure roadworthiness and reliability.
• Explain order changes, substitutions or short-dated items to customers in a friendly, reassuring way and process refunds when needed.
• Handle products with care and treat each order as if it were your own to maintain quality and trust.
• Deliver within designated time slots with warm, natural service at the doorstep and ensure customers feel valued.

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; its about helping people and delivering great service with a smile.

Its hands?on, physical and full of variety, with no two shifts the same. Youll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at 14.18 per hour, rising to 15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure its roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short?dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customers time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tescos vision is to be every customers favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Were committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyones Welcome.

We also understand that life varies for each of us, so were always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.