Customer Delivery Driver

Tesco PLC; Bretton; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Holiday allowance 20–22 days

Flexible hours

Clubcard discounts

Wellbeing services

Life cover

Pension with matching

Discounts and shares

Uniform provided

Job summary

Tesco PLC is seeking a Customer Delivery Driver to bring online orders to customers across the local area. You will be the friendly face at the door, handling substitutions, refunds, and ensuring every delivery is completed to high standards.

Role involves driving, loading, and maintaining vehicle safety with a focus on customer care. Flexible hours and part- or full-time options available, with competitive hourly pay and benefits.

Qualifications

• Friendly, helpful service mindset for home deliveries.
• Ability to build rapport with customers and colleagues.
• Stay calm and flexible in changing delivery windows.

Responsibilities

• Keep van, trays, and work area clean and organised for safe delivery.
• Load the van safely and perform checks to ensure roadworthiness.
• Explain order changes or substitutions clearly and handle refunds when needed.
• Care for products to maintain quality and trust with customers.
• Deliver within the scheduled time window with warm, personal service.

Skills

Customer service

Teamwork

Adaptability

Relationship building

Job description

Availability Window

Days From time To time Sun 07:00:00 19:00:00 Tue 14:30:00 23:00:00 Fri 14:00:00 22:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's handsâ€'on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or shortâ€'dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

What's in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on payâ€'day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an awardâ€'winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It's part of what makes Tesco such a great place to work, and we're proud to have been accredited as one of Britain's Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers