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Tesco; Watford; On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Holiday 20 days + personal day (rising

Bank holidays

Flexible working

15% pay-day weekend discount

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with matching contributions

Job summary

Tesco Watford Extra is seeking a Customer Delivery Driver to bring groceries to customers, providing friendly, reliable service with a smile. You will drive safely, manage deliveries and support customers with order changes at the doorstep.

Role offers flexible hours with a minimum guaranteed 16 hours per week and benefits from Tesco’s colleague programs and discounts. Training and support are provided in-store and on the road.

Qualifications

• Proven ability to provide friendly, reliable service to customers.
• Maintain a positive, approachable manner while on deliveries.
• Demonstrate safe driving and careful handling of goods.

Responsibilities

• Deliver groceries to customers within promised time slots.
• Keep van, trays and work area clean, tidy and organised.
• Load the van safely and perform checks to ensure roadworthiness.
• Explain order changes or substitutions to customers and process refunds when needed.
• Handle products with care to maintain quality and customer trust.
• Provide warm, natural service at the doorstep and ensure customer satisfaction.

Skills

Customer service

Friendly demeanor

Clean driving record

Job description

Customer Delivery Driver - Watford Extra

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.

It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

You will be responsible for

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

What’s in it for you

Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)

Flexible working available from day one

10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family

Free wellbeing services to support your mind, body and life

Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%

A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes

Uniform provided, plus policies to support you through life’s key moments

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com