Customer Delivery Driver

Tesco PLC; Ashford; On-site; GBP 40,587,000 - 44,271,000; Full time

Benefits offered by this job

Holiday 20 days + personal day

Flexible working from day one

Colleague Clubcard discounts

Wellbeing services

Life cover

Pension with matching contributions

Uniform provided

Job summary

Tesco PLC is seeking a Customer Delivery Driver to serve customers at their homes across the UK. You will be on the road, loading, delivering, and ensuring orders reach customers in perfect condition with a cheerful, helpful manner.

The role offers flexibility with hours and a focus on safety and quality service. Training and uniform are provided, with opportunities to grow within Tesco's logistics network.

Qualifications

• Strong customer service focus and friendly attitude.
• Ability to adapt to changing customer needs while on the road.
• Must build good relationships with colleagues to deliver great service.

Responsibilities

• Keeping van, trays, and work area clean and organised for safe delivery.
• Load the van safely and perform checks for roadworthiness.
• Explain order changes or substitutions politely and process refunds as needed.
• Handle products with care to maintain quality and customer trust.
• Deliver within customer time slots and provide warm, courteous doorstep service.

Skills

Customer service

Team player

Flexible

Job description

Availability Window

Days From time To time Sun 07:00:00 19:00:00 Mon 17:00:00 22:30:00 Tue 17:00:00 23:00:00 Sat 07:00:00 19:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's handsâ€'on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or shortâ€'dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

What's in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on payâ€'day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an awardâ€'winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycleâ€'toâ€'work schemes
• Uniform provided, plus policies to support you through life's key moments

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It's part of what makes Tesco such a great place to work, and we're proud to have been accredited as one of Britain's Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers