Customer Delivery Driver

Tesco PLC; Batley; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Holiday entitlement 20–22 days

Flexible working hours

Clubcard discount

Wellbeing services

Life assurance

Job summary

Tesco PLC is recruiting a Customer Delivery Driver to bring groceries to customers’ homes. You will drive safely, load and unload, and maintain a clean vehicle while delivering excellent service with a smile.

This role emphasizes flexible hours, good communication, and strong teamwork to ensure a smooth delivery experience for every customer.

Qualifications

• Hold a valid UK/EU/EEA driving licence for at least 12 months with ≤3 penalty points.
• Able to load, unload and handle products safely.
• Excellent customer service and communication.
• Flexible, with minimum 16 guaranteed hours per week.

Responsibilities

• Deliver shopping to customers within the stated time slot with a friendly, helpful manner.
• Explain order changes or substitutions and process refunds when needed.
• Keep the van, trays and work area clean and organised for quality service.
• Build good relationships with colleagues to support team delivery goals.
• Respond quickly to changing customer needs while on the road and in stores.

Skills

Driving

Customer service

Time management

Communication

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile. It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them. Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We offer a minimum of 16 guaranteed hours a week, with options from 12 hours if you prefer. Your shifts will be scheduled within the availability windows shown, and you'll get at least 3 weeks' notice. If your availability is close to what we need, we still encourage you to apply. You will be responsible for

You will need

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
  Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve our customers, communities and the planet a little better every day by acting responsibly and sustainably.
• Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work.
• In short, we are a place where Everyone's Welcome., Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
• We are passionate about our food, merchandise and services and will always try to get things right for our customers. But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
• We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle to work schemes
• Uniform provided, plus policies to support you through life's key moments