Customer Debt Advisor

Lloyd Recruitment - Epsom; Redhill; On-site; GBP 26,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated individual to assist clients facing debt challenges. In this role, you'll provide empathetic support and guidance, helping customers navigate their financial situations while adhering to FCA guidelines. You'll have the autonomy to make decisions and work towards achievable objectives, all while being part of a supportive team. This full-time position offers a competitive salary, career development opportunities, and a comprehensive benefits package, including flexible working options after training. If you're passionate about helping others and eager to learn, this could be the perfect opportunity for you.

Benefits

Pension Scheme

Life Insurance

Income Protection

26 Days Holiday + Bank Holidays

Annual Bonus Scheme

Flexible Working After Training

Extra Friday Off Each Month

Qualifications

• Previous collections experience is advantageous but not essential.
• Confident and professional communicators dedicated to high service levels.

Responsibilities

• Manage the vulnerable customer database while providing empathetic support.
• Work towards objectives while maintaining autonomy in decision-making.

Skills

Empathy

Problem Solving

Customer Service

Communication

IT Proficiency

Job description

It is paramount to our client that they maintain customer satisfaction from day 1, but especially if or when money worries can hit their clients.

Through their professional approach to each individual's situation, showing empathy, respect and support throughout the debt management process, they are successful in finding suitable options and plans to avoid further debt issues.

You will be someone keen to assist and guide those who find themselves in short or long-term debt problems, including vulnerable customers. Gaining information from them as to situation, working together to understand their current and future financial capabilities. Ensuring that any repayment plans will not stretch them outside of a sensible and comfortable level, and not increase their levels of debt further.

Working towards daily/weekly/monthly objectives, you'll also have own level of autonomy and decision making in line with procedures of the team, keeping senior colleagues aware of any situations/matters outside of the guidelines/parameters.

Duties:

• Manage the vulnerable customer database
• Providing support and guidance to customers whilst following FCA guidelines
• Preventing further debt recovery procedures, through offering an empathetic service
• Adaptable to each individual's situation, ability to show empathy, but also remain business aware
• Find effective long-term solutions through problem solving

The Individual:

• Previous collections experience will be advantageous, although training will be provided to someone from a strong customer service / focused background keen to learn/transfer skills over to new area
• Confident and professional communicators
• Dedicated to providing a high level of service
• Fully IT proficient

Salary/benefits package includes:

• Salary 26-28,000 basic (depending on experience)
• Permanent / Full Time
• Monday to Friday - 9-5.15pm (45 min lunch)
• Career Development Plans from Day One of Service
• Benefits Package including Pension scheme, Life Insurance & Income Protection, 26 days hols +bank holidays, annual bonus scheme
• 5 days a week initially - after training period, 1 day a week flexible working + extra Friday off each month to start the weekend early!
• Excellent local transport links for non-drivers

Refer a friend and earn a retail voucher worth up to 500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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