Customer & Dealer Support (CADS)

Grosvenor Casinos Limited; Walsall; On-site; GBP 22,000 - 30,000; Part time

Job summary

A leading gaming and entertainment company in Walsall is looking for confident dealers to enhance customer and dealer support. You will be vital in ensuring smooth table operations, engaging customers, and promoting safe gambling practices. The ideal candidate will have a current PFL, proven experience as a dealer, and excellent communication skills. Flexibility for night shifts and weekends is required. This role offers part-time or full-time options, welcoming individuals who want a rewarding career in a dynamic environment.

Qualifications

• Must be able to supervise tables effectively.
• Experience in maintaining game integrity and security is crucial.
• Ability to engage customers and explain games confidently.

Responsibilities

• Drive smooth table operations and support dealers.
• Engage customers and ensure a secure gaming experience.
• Oversee games, upholding safer gambling standards.

Skills

Excellent communication and customer service skills

Strong understanding of table security and game integrity

Experience as a competent casino dealer

Confidence to supervise tables

Education

Current PFL issued by the Gambling Commission

Job description

Job Description

We’re looking for confident, competent dealers to step into a dynamic Customer & Dealer Support role — where your experience meets leadership on the gaming floor.

In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable.

From greeting guests and explaining games to supervising tables and upholding safer gambling standards — you’ll be right at the heart of the action.

Qualifications

• Current PFL issued by the Gambling Commission
• Proven experience as a competent casino dealer
• Strong understanding of table security, game integrity, and safer gambling practices
• Excellent communication and customer service skills
• Confidence to supervise tables and support the wider casino team

Additional Information

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Part time or Full time

Candidates must be 18 years of age or older and have the legal right to work in the UK.