Customer Data Strategy Consultant

Accenture; City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global consulting firm is seeking a Customer Data Strategy Consultant to design customer data strategies and manage data products. The role is essential for transforming legacy systems and implementing effective customer engagement frameworks. Ideal candidates will have a strong track record in data strategy and familiarity with tools like Salesforce CDP and Adobe Experience Platform, along with excellent stakeholder management skills.

Benefits

30 days of leave per year

Private healthcare

Annual performance bonus

Flexible work policies

Career development programs

Qualifications

• Strong experience in customer data strategy, product management, or data architecture.
• Experience with CDPs, MDM, and CRM platforms.
• Excellent communication and stakeholder management skills.

Responsibilities

• Design strategies to enable personalized customer experiences.
• Define and manage customer data products.
• Collaborate with architects to implement CDPs and CRM systems.

Skills

Customer data strategy

Product management

Data architecture

Stakeholder management

Cloud knowledge (Azure, GCP)

Education

Bachelor's or Master's degree in Data Science, Business, or related field

Tools

Salesforce CDP

Adobe Experience Platform

MDM and CRM platforms

Job description

Overview

Customer Data Strategy Consultant role focusing on strategies, architecting scalable solutions, and guiding implementation of customer-centric data platforms. Location: London, Manchester or other UK locations.

Responsibilities

• Develop Customer Data Strategies: Design strategies to enable personalised customer experiences across online and offline channels.
• Product Management: Define and manage customer data products, including use case prioritisation, roadmap development, and value measurement.
• Data Modernisation: Apply modern data principles to transform legacy systems into scalable, cloud-native architectures.
• Customer Data Architecture: Collaborate with architects to design and implement CDPs, MDM, and CRM systems that support real-time decisioning.
• Insight Generation: Partner with data scientists and analysts to generate insights that inform customer engagement strategies.
• Stakeholder Engagement: Act as a conduit between business and data teams, translating requirements and guiding delivery.
• Measurement & Value Realisation: Ensure initiatives are measurable and communicate value effectively to stakeholders.

Required Skills & Experience

• Strong experience in customer data strategy, product management, or data architecture.
• Strong understanding of Customer Activation enabling technologies, including Martech and Adtech ecosystems, Digital Experience Platforms or Customer Contact Centers.
• Experience with CDPs (e.g., Salesforce CDP, Adobe Experience Platform), MDM, and CRM platforms.
• Familiarity with analytical approaches such as segmentation, propensity modelling, and next-best-action.
• Knowledge of cloud platforms (Azure, GCP) and data engineering principles.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Bachelor\'s or Master\'s degree in Data Science, Business, or related field.
• Certifications in cloud architecture or data governance.
• Experience in customer journey analytics and value forecasting.

Why Join Accenture?

Work with cutting-edge technologies and global clients. Be part of a diverse, inclusive, and innovation-driven environment. Role details include: Customer Data Strategy Consultant London, Manchester or other UK locations; Practice: Strategy & Consulting - Data & AI. We are Accenture Song, accelerating growth and value for our clients through sustained customer relevance, with capabilities spanning ideation to execution across growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. Visit us at: https://www.accenture.com/gb-en/about/accenture-song-index

Role Overview

As a Customer Data Strategy Consultant, you will help clients unlock the value of their customer data by shaping strategic initiatives that span product management, data architecture, and modernisation. You will work across business and technical teams to define actionable requirements and guide delivery. Access world-class learning resources and career development programmes. Help shape the future of customer engagement through data and AI.

What\'s in it for you

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include: 30 days of leave per year plus 3 extra volunteering days; family-friendly and flexible work policies; pension plan; private healthcare; mental wellbeing support; Employee Assistance Programme; career development and counselling; parental leave offerings.

Equal Employment Opportunity

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative and more competitive, helping us better serve our clients and communities.