Customer Data Services Executive

Ayvens (LeasePlan UK Limited); Slough; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Competitive pension scheme

Bonus scheme

GAYE scheme

Employee referral £1,000

Retail discounts

Job summary

Ayvens, part of LeasePlan UK, is seeking a Customer Data Services Executive to support clients with reporting and data quality. You will work with Account Managers and Implementation teams to meet customer requirements and provide accurate reporting and data analysis.

The role focuses on administration of Fleet Reporting tools, handling internal and external queries, and continuously improving data controls.

Qualifications

• Highly developed Customer Service skills with a passion for data accuracy and integrity.
• Skilled in data analysis with ability to problem solve and propose alternatives.
• Identify root cause of data corruption and agree resolution strategy.
• Produce and assess a high volume of information quickly and accurately.
• Identify opportunities to automate processes.
• Experience working in a team while able to work independently.
• Excellent communication skills in written and spoken English.
• Take initiative and make decisions as required.
• Knowledgeable in MS Excel; Cognos 8 and AS400 are advantageous; Salesforce familiarity.

Responsibilities

• Prioritise workload to ensure standard and complex reporting are delivered within SLAs.
• Deliver the Customer Data Services offerings / DataPlan.
• Respond professionally to customer requests and escalate through proper channels.
• Provide accurate, efficient service under tight deadlines.
• Identify opportunities for process improvement.
• Maintain data quality and integrity for reporting.
• Take ownership of allocated tasks through to completion.
• Support delivery of other Customer Data Services activities.
• Contribute to the LeasePlan strategy and objectives.

Skills

Customer Data Services

Data quality

Data analysis

MS Excel

Cognos 8

Salesforce

Tools

AS400

Cognos

Salesforce CRM

Job description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Role Purpose

Ensure that the Customer Data Services product offerings for customers are performed according to the required data quality standards and SLAs. Provide basic account management to customers using any of the Customer Data services product offerings. Working with Account Managers, Customer Services and Implementation teams to ensure customer requirements are met and to handle related customer queries or information requests. In addition, this role will also provide accurate reporting solutions and effective data quality analysis, required to support offered products. Review current processes and implement best practice to ensure data controls are maintained.

Customer Data Services are product owners of Fleet Reporting, and the Customer Data Services Executive will be responsible for administration of the tool and assisting with queries regarding it for internal and external customers.

Key Purpose

• Provide support to clients using the Customer Data Services product offerings, ensuring the required reporting isaccurateand delivered within agreed SLA.
• Working withkey stakeholdersto ensure customer reporting is metthrough standard and bespoke/complex reportingand to handle related customer queries or information requests
• Provideaccuratereporting solutions and effective data quality analysis,requiredto support offered products.Review current processes and implement bestpracticeto ensure data controls aremaintained.

Responsibilities.

• Prioritisationof workload to ensuredelivery of standard and complex reportingare completed within Service Level Agreements (SLAs)
• Deliver the Customer Data Services product offerings/DataPlan
• Professional response to customer requests and commitment to using the LeasePlan Service Style;actively deal with queries by escalating them through theappropriate channels.
• Consistently provide a professional,accurateand efficient service when working to tight deadlines
• Identifyopportunities for process improvement
• Maintaining quality and accuracy of data to ensure integrity of any reporting
• Take ownershipofallocatedtasks ensuring enquiries are resolved to customers satisfaction
• Ownership of individual and department projects through to completion
• Support delivery of other Customer DataServices activitiesasrequired
• To take personal responsibility to contribute to the overall success of the LeasePlan strategy

- Work closely with all key stakeholders and all otherappropriate internaldepartments to deliver the goal of total customer satisfaction.

Skills, Experience & Background

• Highly developed Customer Service skills with a passion for data accuracy and integrity
• Skilled in data analysis with a proven ability to problem solve and find alternative methods and solutions to existing issues
• Being able to identify root cause of data corruption and agree strategy to resolve with process owner
• Able to both produce and assess a high volume of information / data quickly and accurately
• Identify opportunities to automate processes
• Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.
• Excellent communication skills in both verbal and written activities
• Ability to take initiative and make decisions as required
• Solid knowledge of IT packages such MS Excel – Expert user, Cognos 8 – Knowledge beneficial, AS400 – Knowledge beneficial, Salesforce

This is a fixed-term, part-time role. The successful candidate will be expected to work a 20 hour work week.

What we offer

Rewards & Financial Benefits

• Competitive pension scheme, Annual salary review and bonus scheme,
• Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)
• Retail discounts programme, GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

• Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

• 25 days’ annual leave + an additional Celebration Day, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).

Workplace & On‑Site Facilities

• Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience and current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.