Customer Data &Process Improvement Specialist

MCS Group; Belfast City District; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

Flexible start/finish times

Salary and Bonus

35 days holiday

Job summary

MCS Group is recruiting an experienced Customer Master Data & Process Improvement Specialist to join a global manufacturing organisation with an office in County Antrim. You will manage customer master data, drive data quality and support Order-to-Cash processes.

Based in Northern Ireland, the role offers a hybrid work model with three days in the office, flexible start times and a strong salary with bonus.

Qualifications

• Strong Customer Master Data experience.
• Experience in Sales Operations, Sales or Customer Service.
• At least 5 years' hands-on Order-to-Cash / OTC experience within SAP or another large ERP system.
• Experience using a Master Data, workflow, cleansing or data mapping tool.
• Experience improving processes as well as completing hands-on data maintenance.
• Strong understanding of data quality, governance, controls and workflows.

Responsibilities

• Creating, updating and maintaining Customer Master Data structures.
• Managing Customer Master Data workflows, approvals and governance processes.
• Working closely with Sales, Finance, IT, Customer Service and Supply Chain teams.
• Supporting Order-to-Cash processes and ensuring customer information is accurate across systems.
• Identifying opportunities to improve workflows, automate processes and improve data quality.
• Supporting customer data cleansing, mapping and standardisation projects.
• Supporting audit, compliance and data governance requirements.

Skills

Customer Master Data

OTC experience

ERP / SAP

Data governance

Tools

Master Data tool

Data cleansing tool

Data mapping tool

Job description

MCS Group is delighted to be recruiting for an experienced Customer Master Data & Process Improvement Specialist to join a global manufacturing organisation with an office in County Antrim.

What if your next role directly contributed to how the world powers electric vehicles, renewable energy and critical infrastructure?

A cutting-edge semiconductor business is quietly building a high-impact hub in Northern Ireland, working at the heart of the global energy transition.

As this sector accelerates, so do the career opportunities offering the chance to work on meaningful technology while growing within an emerging local ecosystem.

Key Responsibilities

• Creating, updating and maintaining Customer Master Data, including Sold-To, Bill-To, Ship-To, Planning Customer and End Customer structures.
• Managing Customer Master Data workflows, approvals and governance processes.
• Working closely with Sales, Finance, IT, Customer Service and Supply Chain teams.
• Supporting Order-to-Cash processes and ensuring customer information is accurate across systems.
• Identifying opportunities to improve workflows, automate processes and improve data quality.
• Supporting customer data cleansing, mapping and standardisation projects.
• Supporting audit, compliance and data governance requirements.

About You

• Strong Customer Master Data experience.
• A background within Sales Operations, Sales or Customer Service.
• At least 5 years' hands-on Order-to-Cash / OTC experience within SAP or another large ERP system.
• Experience using a Master Data, workflow, cleansing or data mapping tool.
• Experience improving processes as well as completing hands‑on data maintenance.
• Strong understanding of data quality, governance, controls and workflows.

What's on Offer

• Hybrid working model (3 days in the office)
• Flexible start and finish times
• Excellent salary and Bonus
• 35 days holiday

And so much more…