Customer Contracts Manager

TN United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in legal technology is seeking a Customer Contract Manager to oversee the lifecycle of customer contracts. This role involves negotiation, compliance, and collaboration with various teams to align contracts with business goals. The ideal candidate will have solid experience in contract management and excellent communication skills, ensuring customer satisfaction and strategic pricing initiatives.

Qualifications

• Solid experience in contract management or commercial operations.
• Strong understanding of contract law and pricing structures.
• Proficient in budgeting and forecasting processes.

Responsibilities

• Manage the drafting, negotiation, and execution of customer contracts.
• Work closely with Finance and Sales for budgeting and forecasting.
• Ensure compliance with internal policies and regulatory obligations.

Skills

Contract Management

Negotiation

Communication

Stakeholder Management

Financial Analysis

Tools

Salesforce

DocuSign

Job description

The Customer Contract Manager is responsible for managing the full lifecycle of customer contracts — from negotiation and execution through to renewals, compliance, and change control — while also playing a key role in commercial forecasting, budgeting, and revenue management. This role bridges the commercial, legal, and operational aspects of customer agreements, ensuring contracts align with business goals and customer expectations.

Key Responsibilities

1. Manage the drafting, negotiation, review, and execution of customer contracts and related documentation (e.g., service agreements, NDAs, renewals).
2. Serve as the primary liaison between customers and internal stakeholders on all contract-related matters.
3. Work closely with Finance and Sales to contribute to budgeting and forecasting processes, including revenue tracking related to contract performance.
4. Proactively manage and implement customer price increases in line with contract terms, market trends, and internal pricing strategies.
5. Track and report on the financial impact of contract changes and price adjustments.
6. Ensure all contracts are compliant with internal policies, regulatory obligations, and risk mitigation practices.
7. Maintain a central repository of contracts and ensure all key dates (renewals, expirations, notice periods) are actively monitored.
8. Partner with Sales and Commercial teams to support commercial strategy and ensure alignment with contract terms.
9. Support financial planning cycles by providing contract-driven insights and trend analysis for customer accounts.
10. Lead contract change control processes, including contract extensions, amendments, and termination procedures.
11. Provide regular updates and analysis to leadership on contract status, customer commitments, and revenue projections.
12. Conduct market analysis and competitive benchmarking to guide pricing decisions and support strategic pricing initiatives.
13. Collaborate with internal stakeholders (e.g., Sales, Product, Finance) to shape commercially viable pricing models that reflect customer needs and drive sustainable growth.

Skills, Knowledge & Expertise

Solid experience in contract management, commercial operations, or a customer-facing financial role.

Strong understanding of contract law, commercial terms, and pricing structures.

Proficient in budgeting and forecasting processes within a commercial or finance environment.

Comfortable working with pricing models and interpreting financial data.

Highly organised with the ability to manage multiple priorities in a deadline-driven environment.

Excellent communication, negotiation, and stakeholder management skills.

Familiarity with contract management systems (e.g., Salesforce, DocuSign, or equivalent).

Industry experience in SaaS or Professional Services is desirable.

We think critically and exercise curiosity, every day.

We are obsessed with first understanding, then solving our customers’ problems.

Our ideas are big and global.

We speak up when we see an issue and work as one D&D team to solve it.

We take ownership and celebrate success.

Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.