Customer Contracts Manager

Alexander Dennis; Larbert; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Pension

Wellbeing support

Cycle to work scheme

Enhanced maternity and paternity benef

Job summary

Alexander Dennis is seeking a Customer Contracts Manager to own the end‑to‑end contract lifecycle from order won to delivery. You will coordinate with Engineering, Operations, Quality and Supply Chain to ensure contractual commitments are met on time, to cost, and to quality.

The ideal candidate will have commercial or contract management experience, strong communication skills, and the ability to engage with senior stakeholders and high‑profile customers.

Qualifications

• Experience in commercial or contract management.
• Strong communication and stakeholder engagement abilities.
• Ability to translate customer requirements into clear specifications and manage changes.

Responsibilities

• Own the end‑to‑end contract management lifecycle from order won to delivery.
• Coordinate cross‑functional activity across Engineering, Operations, Quality and Supply Chain to meet contractual commitments.
• Translate customer requirements into clear specifications and resolve issues to maintain customer satisfaction.

Skills

Commercial acumen

Contract management

Stakeholder management

Communication skills

Autonomous working

Job description

Our Vision & Why It Matters

At Alexander Dennis, our vision is to lead the evolution of sustainable on‑road mass transportation and mobility.

Job Title

Customer Contracts Manager

Location

Larbert OR Scarborough

What You'll Do

As a Customer Contracts Manager, you'll be responsible for managing the end‑to‑end customer experience from order to delivery, ensuring customer contracts are delivered successfully from order won stage through to completion. Working closely with internal functions and external customers, you'll own the contract management lifecycle, translating customer requirements into clear specifications, managing changes, and resolving issues to maintain high levels of customer satisfaction. You'll play a key role in coordinating cross‑functional activity across Engineering, Operations, Quality, and Supply Chain to ensure contractual commitments are met on time, to cost, and to quality.

What We're Looking For

We're looking for a commercially astute, organised, and customer‑focused professional who can manage multiple contracts and priorities in a complex manufacturing environment. You'll bring experience in commercial or contract management, strong communication skills, and the confidence to engage with senior stakeholders and high‑profile customers. A keen attention to detail, a "right‑first‑time" mindset, and the ability to work well under pressure are essential, as is the ability to work both autonomously and as part of a wider team.

Bonus if you have:

• Experience within the bus industry or a technically complex manufacturing environment
• Technical knowledge of bus products and vehicle specifications
• Experience supporting factory visits, first vehicle sign‑off, or customer PDIs

What We Offer

Because we know that to deliver on our vision, people have to feel supported and inspired:

Impact: Be part of something that's changing cities, improving air quality, helping public transport evolve.

Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.

Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.

Perks & Benefits

• Competitive salary
• pension
• wellbeing support
• cycle to work scheme
• enhanced maternity and paternity benefits

Our Values - What Guides Us

These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.

Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.

Quality: We strive for excellence in our products, services, and all that we do.

Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.

Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.

Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.

Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.